Nitin S Zanda
Assistant Manager Training, Sales Trainer, Field Trainer, Seniour Trainer
Pimple Gurav
Summary
Experienced manager with a proven track record of effective leadership, strategic planning, and problem-solving. Skilled at supporting senior managers to achieve challenging goals through team motivation and resource coordination. Known for methodical and organized approach to optimizing operations to meet business demands.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Assistant Manager Training
Centum (Airtel)
01.2025 - Current
- Preparing & Managing Training calendrers for Trainers as well as partners.
- Assist & Managing Pune Circle including Nagpur & Mumbai for Training needs etc.
- Conducting & Providing refresher for BM’s, Zonal Heads, State heads as well.
- Monitor and maintaining Monthly KPIs of Training Team.
- Conducting & Planning Various Refreshers for Partner Engineers for products.
- Managing 12 Airtel Stores / 15 ISD MT Stores with help of 22 Trainers.
- Traveling to another state for the AUDIT purposes.
- Interactions with the State head for training planning & Plotting.
- Planning Various activities like caps distribution & Helmets distribution for the engineers.
- Co-ordinate with the Head team to solved the technical issue on field.
- Content designing for training purpose.
- Conducting Soft Skills Training.
- Doing Field visit with the engineers for Checking FWA installation.
- Consulting with the network team to resolved the escalation issue.
- Daily interactions with the clients for betterment of process.
- Session planning & Assigning Sessions to another trainers.
- Arranging & organizing various games in NHT & Various Mangers.
- Managing & Archiving daily Targets Assign by the clients.
- Managing Technical issue in FWA , FTTH , DTH etc.
Sales Trainer
Just Dial Ltd.
12.2023 - 10.2024
- Conducting NHT batches.
- Taking various refreshers on product & Process Topics.
- Conducting Products Updates for the Mangers / AVPs of the organization.
- Monitor and maintaining quality scores for new agents.
- Conducting 00 to 90 sessions & improve their sales quality.
- Monitoring the scores of NHT agents and delivering the training sessions as per the requirement.
- Conducting long leave trainings for agents reporting from long leave.
- Interactions with the QA’s and Ops to understand training needs and conduct trainings as per inputs received.
- Travelling across the India for various training session and NHT batches.
- Co-ordinate with the sales team for checking and tracking daily performance of Agents.
- Content designing for training purpose.
- Conducting Soft Skills Training.
- Conducting Motivational Training Sessions.
- Conducting Counselling / SWOT for various executive for improve their performance.
- Conducting Online / Offline batches for huge amount crowds.
- Session planning & Assigning Sessions to another trainers.
- Daily interaction with the AVPs & VPs for the betterment of training programs.
- Arranging & organizing various games in NHT & Various Mangers.
Senior Trainer
Conneqt Business Solutions Ltd.
09.2022 - 11.2023
- Conducting NHT batches.
- Taking refreshers and conducting Skill Gap Training (SGT).
- Conducting daily briefings for Supervisors.
- Monitor and maintaining quality scores for new agents.
- Conducting nesting sessions.
- Monitoring the scores of NHT agents and delivering the training sessions as per the requirement.
- Conducting long leave trainings for agents reporting from long leave.
- Interactions with the QEs and Ops to understand training needs and conduct trainings as per inputs received.
- Provide inputs to clients for making changes in knowledge portal (PULSE).
- Client Interaction for the process improvements.
Senior Executive
Conneqt Business Solutions Ltd.
04.2018 - 09.2022
- Worked in L2, Premium and Nodal Escalation desks.
- Handling cases of Premium customers.
- Resolving complaint cases by coordinating with Field service team, IT Team and customer.
- Making refund calculations by analysing cancellation policies.
- Handling escalations calls and providing end to end resolutions.
- Analyse calls, Emails to identify the root cause of complaints and respond accordingly.
- Maintain quality of interaction with customers.
- Call handling to develop firsthand sensing of customer pulse and manage irate customers.
- Maintain the SLA and TAT as per process and keep customers updated.
- Improve quality of service and increase client delight.
- Client interaction as and when required, incorporate feedback into the system.
Education
Bachelor of Science - computer engineering
Sinhgad Institute of Technology
Lonavla, India 04.2001 - 03.2016
S.S.C - undefined
Secondary School
Pimple Gurav, MaharashtraSkills
Teamwork
Self-learning & communication skills
Self-motivated with positive attitude
Ability to plan & organize
Lead a team
Employee training
Session planning
Content development
Technical troubleshooting
KPI monitoring
Customer engagement
Process improvement
Quality assurance
Team leadership
Communication skills
Conflict resolution
Accomplishments
- Received Star of the Month Award thrice at C.B.S.L
- Highest Sales Incentives, Seller of the Month in all the 5 centres.
- Received 4 Wow awards and 3 customer appreciations.
- Received Best trainer in the recent months.
- Receiving Appreciation Emails from managers & AVPs.
Interests
Long Ride
Travelling
Playing Chess
Watching Horror Films
Techquie
Music listening
Disclaimer
I declare that the information given is true and correct to the best of my knowledge., Pune, Current Date, Nitin Zanda
Personal Information
Date of Birth: 11/02/95
Long Rides , Biking
Love to do Mountain rides
Timeline
Assistant Manager Training
Centum (Airtel)
01.2025 - Current
Sales Trainer
Just Dial Ltd.
12.2023 - 10.2024
Senior Trainer
Conneqt Business Solutions Ltd.
09.2022 - 11.2023
Senior Executive
Conneqt Business Solutions Ltd.
04.2018 - 09.2022
Bachelor of Science - computer engineering
Sinhgad Institute of Technology
04.2001 - 03.2016
S.S.C - undefined
Secondary School