Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Disclaimer
Personal Information
Long Rides , Biking
Timeline
Generic
Nitin S Zanda

Nitin S Zanda

Assistant Manager Training, Sales Trainer, Field Trainer, Seniour Trainer
Pimple Gurav

Summary

Experienced manager with a proven track record of effective leadership, strategic planning, and problem-solving. Skilled at supporting senior managers to achieve challenging goals through team motivation and resource coordination. Known for methodical and organized approach to optimizing operations to meet business demands.

Overview

7
7
years of professional experience
15
15
years of post-secondary education
3
3
Languages

Work History

Assistant Manager Training

Centum (Airtel)
01.2025 - Current
  • Preparing & Managing Training calendrers for Trainers as well as partners.
  • Assist & Managing Pune Circle including Nagpur & Mumbai for Training needs etc.
  • Conducting & Providing refresher for BM’s, Zonal Heads, State heads as well.
  • Monitor and maintaining Monthly KPIs of Training Team.
  • Conducting & Planning Various Refreshers for Partner Engineers for products.
  • Managing 12 Airtel Stores / 15 ISD MT Stores with help of 22 Trainers.
  • Traveling to another state for the AUDIT purposes.
  • Interactions with the State head for training planning & Plotting.
  • Planning Various activities like caps distribution & Helmets distribution for the engineers.
  • Co-ordinate with the Head team to solved the technical issue on field.
  • Content designing for training purpose.
  • Conducting Soft Skills Training.
  • Doing Field visit with the engineers for Checking FWA installation.
  • Consulting with the network team to resolved the escalation issue.
  • Daily interactions with the clients for betterment of process.
  • Session planning & Assigning Sessions to another trainers.
  • Arranging & organizing various games in NHT & Various Mangers.
  • Managing & Archiving daily Targets Assign by the clients.
  • Managing Technical issue in FWA , FTTH , DTH etc.

Sales Trainer

Just Dial Ltd.
12.2023 - 10.2024
  • Conducting NHT batches.
  • Taking various refreshers on product & Process Topics.
  • Conducting Products Updates for the Mangers / AVPs of the organization.
  • Monitor and maintaining quality scores for new agents.
  • Conducting 00 to 90 sessions & improve their sales quality.
  • Monitoring the scores of NHT agents and delivering the training sessions as per the requirement.
  • Conducting long leave trainings for agents reporting from long leave.
  • Interactions with the QA’s and Ops to understand training needs and conduct trainings as per inputs received.
  • Travelling across the India for various training session and NHT batches.
  • Co-ordinate with the sales team for checking and tracking daily performance of Agents.
  • Content designing for training purpose.
  • Conducting Soft Skills Training.
  • Conducting Motivational Training Sessions.
  • Conducting Counselling / SWOT for various executive for improve their performance.
  • Conducting Online / Offline batches for huge amount crowds.
  • Session planning & Assigning Sessions to another trainers.
  • Daily interaction with the AVPs & VPs for the betterment of training programs.
  • Arranging & organizing various games in NHT & Various Mangers.

Senior Trainer

Conneqt Business Solutions Ltd.
09.2022 - 11.2023
  • Conducting NHT batches.
  • Taking refreshers and conducting Skill Gap Training (SGT).
  • Conducting daily briefings for Supervisors.
  • Monitor and maintaining quality scores for new agents.
  • Conducting nesting sessions.
  • Monitoring the scores of NHT agents and delivering the training sessions as per the requirement.
  • Conducting long leave trainings for agents reporting from long leave.
  • Interactions with the QEs and Ops to understand training needs and conduct trainings as per inputs received.
  • Provide inputs to clients for making changes in knowledge portal (PULSE).
  • Client Interaction for the process improvements.

Senior Executive

Conneqt Business Solutions Ltd.
04.2018 - 09.2022
  • Worked in L2, Premium and Nodal Escalation desks.
  • Handling cases of Premium customers.
  • Resolving complaint cases by coordinating with Field service team, IT Team and customer.
  • Making refund calculations by analysing cancellation policies.
  • Handling escalations calls and providing end to end resolutions.
  • Analyse calls, Emails to identify the root cause of complaints and respond accordingly.
  • Maintain quality of interaction with customers.
  • Call handling to develop firsthand sensing of customer pulse and manage irate customers.
  • Maintain the SLA and TAT as per process and keep customers updated.
  • Improve quality of service and increase client delight.
  • Client interaction as and when required, incorporate feedback into the system.

Education

Bachelor of Science - computer engineering

Sinhgad Institute of Technology
Lonavla, India
04.2001 - 03.2016

S.S.C - undefined

Secondary School
Pimple Gurav, Maharashtra

Skills

Teamwork

Accomplishments

  • Received Star of the Month Award thrice at C.B.S.L
  • Highest Sales Incentives, Seller of the Month in all the 5 centres.
  • Received 4 Wow awards and 3 customer appreciations.
  • Received Best trainer in the recent months.
  • Receiving Appreciation Emails from managers & AVPs.

Interests

Long Ride
Travelling
Playing Chess
Watching Horror Films
Techquie
Music listening

Disclaimer

I declare that the information given is true and correct to the best of my knowledge., Pune, Current Date, Nitin Zanda

Personal Information

Date of Birth: 11/02/95

Long Rides , Biking

Love to do Mountain rides

Timeline

Assistant Manager Training

Centum (Airtel)
01.2025 - Current

Sales Trainer

Just Dial Ltd.
12.2023 - 10.2024

Senior Trainer

Conneqt Business Solutions Ltd.
09.2022 - 11.2023

Senior Executive

Conneqt Business Solutions Ltd.
04.2018 - 09.2022

Bachelor of Science - computer engineering

Sinhgad Institute of Technology
04.2001 - 03.2016

S.S.C - undefined

Secondary School

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Nitin S ZandaAssistant Manager Training, Sales Trainer, Field Trainer, Seniour Trainer