Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Work Availability
Timeline
Hi, I’m

Nitin Tomar

New Delhi
Nitin Tomar

Summary

Chief Operating Officer | B2B Sales | Client Management | Franchise Development | Brand Strategy

Results-driven Chief Operating Officer with 8+ years of experience in operations management, B2B sales, client relationship management, strategic planning, franchise development, and brand building. Proven track record of improving operational efficiency and accelerating market expansion through data-driven strategies at top organizations including MTRM Global Pvt Ltd (ChaiApps), Fisixworld Technology Pvt Ltd, and Ola Cabs. Expert in contract negotiation, brand positioning, and managing key stakeholder relationships. Adept at leading cross-functional teams, optimizing performance, and analyzing market trends to boost profitability and customer satisfaction. Committed to leveraging operational and sales leadership expertise to drive sustainable business growth and competitive advantage.

Overview

10
years of professional experience
5
years of post-secondary education

Work History

MTRM Global Pvt Ltd (ChaiApps)
New Delhi, IN

Chief Operating Officer
02.2019 - 10.2024

Job overview

  • Developed and implemented strategies to increase the operation and development of new franchise business
  • Conducted research on potential franchise markets and trends.
  • Guided existing franchisees regarding business operations, marketing, sales, customer service, and product development.
  • Negotiated contracts with prospective franchise owners.
  • Established partnerships with suppliers and vendors for cost savings initiatives.
  • Organized events to increase brand awareness among potential customers.
  • Created a comprehensive training program for new franchise owners.
  • Monitored the performance of each franchise location to ensure compliance with company standards and policies.
  • Coordinated meetings between corporate staff and local franchise owners to discuss business updates and opportunities.
  • Analysed consumer feedback data from various sources to identify areas of improvement within the system.
  • Developed promotional materials that could be used by all franchises in their respective regions.
  • Collaborated with other departments such as Human Resources, Finance, and Legal to ensure successful franchising operations.
  • Researched industry trends and competitor activities to develop effective strategies for increasing market share.
  • Managed budgets related to franchising operations including advertising, promotions, and legal fees.
  • Assisted in the recruitment process of qualified candidates who are interested in becoming franchise owners.

Fisixworld Technology Pvt Ltd
New Delhi, IN

Franchise Operations Head
07.2017 - 12.2018

Job overview

  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Developing and implementing effective strategies to optimize operational performance.
  • Creating reports on operational activities, performance metrics and customer feedback.
  • Monitoring customer satisfaction levels and taking corrective action when needed.
  • Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
  • Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
  • Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
  • Developing policies and procedures that promote a safe working environment.
  • Resolving escalated issues involving customers, vendors or employees.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Implemented customer service standards that increased client satisfaction.

ANI Technology Pvt. Ltd. (OLA Cabs)
New Delhi, IN

Operation Manager
02.2015 - 05.2017

Job overview

  • Build a strong response with Cabs/Auto drivers to set up the new city launching.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved the efficiency of processes, team performance, and customer service.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Performed cost analysis for various projects to determine budget requirements.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Connected with clients and developed strategies to achieve sales and customer service goals.

Education

AIMIT College of Management & Technology
Bangalore

MBA from Marketing Management And Research
07.2012 - 06.2014

University Overview

Apar India College of Education
New Delhi

BBA from Business Management
07.2009 - 06.2012

University Overview

Skills

  • Operations Management
  • Sales Leadership
  • Relationship Management
  • Market Trend Analysis
  • Contract Management
  • Brand Development

Websites

Accomplishments

Accomplishments
  • Best food brand by Punjab Govt.
  • Awards for best franchise development
  • Generate revenue 1.5 cr in year and pipeline projects are 2 cr in india and international.

Languages

Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Availability
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Timeline

Chief Operating Officer
MTRM Global Pvt Ltd (ChaiApps)
02.2019 - 10.2024
Franchise Operations Head
Fisixworld Technology Pvt Ltd
07.2017 - 12.2018
Operation Manager
ANI Technology Pvt. Ltd. (OLA Cabs)
02.2015 - 05.2017
AIMIT College of Management & Technology
MBA from Marketing Management And Research
07.2012 - 06.2014
Apar India College of Education
BBA from Business Management
07.2009 - 06.2012

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