Nitin Tomar

Work History

MTRM Global Pvt Ltd (ChaiApps)

New Delhi

02.2019 - 10.2024

Developed and implemented strategies to acquire new franchisees.
Conducted research on potential franchise markets and trends.
Provided guidance to existing franchisees regarding business operations, marketing, sales, customer service, and product development.
Negotiated contracts with prospective franchise owners.
Established partnerships with suppliers and vendors for cost savings initiatives.
Organized events to increase brand awareness among potential customers.
Created a comprehensive training program for new franchise owners.
Monitored the performance of each franchise location to ensure compliance with company standards and policies.
Coordinated meetings between corporate staff and local franchise owners to discuss business updates and opportunities.
Analysed consumer feedback data from various sources to identify areas of improvement within the system.
Developed promotional materials that could be used by all franchises in their respective regions.
Collaborated with other departments such as Human Resources, Finance, Legal. to ensure successful franchising operations.
Researched industry trends and competitor activities to develop effective strategies for increasing market share.
Managed budgets related to franchising operations including advertising, promotions, legal fees.
Assisted in the recruitment process of qualified candidates who are interested in becoming franchise owners.

Fisixworld Technology Pvt Ltd

New Delhi

07.2017 - 09.2019

Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
Developing and implementing effective strategies to optimize operational performance.
Creating reports on operational activities, performance metrics and customer feedback.
Monitoring customer satisfaction levels and taking corrective action when needed.
Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
Developing policies and procedures that promote a safe working environment.
Resolving escalated issues involving customers, vendors or employees.
Trained, mentored and motivated employees to maximize team productivity.
Implemented customer service standards that increased client satisfaction.