Nitin Joshi
Noida sec 121
Summary
Dynamic customer support and sales professional with a proven track record excelling in client service excellence and resolution of escalated issues. Skilled in negotiating travel packages and enhancing sales, I consistently identify customer needs and deliver effective solutions, driving high satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Customer support and Sales
Globehunters
Noida sec 121
09.2023 - 03.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs swiftly to deliver tailored solutions.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Tested software and systems to ensure quality and reliability.
Travel Sales Executive
SOUTHALL TRAVELS
09.2019 - 02.2023
- Negotiated air travel and hotel package deals using GDS technology, enhancing customer satisfaction and loyalty.
- Resolved customer complaints by providing tailored solutions, improving overall customer experience.
- Facilitated air ticket exchanges and refunds per company policies, ensuring compliance and customer trust.
- Adhered to communication procedures and guidelines for consistent customer interactions.
Travel Executive
FAREPORTAL Pvt. Ltd.
08.2016 - 04.2019
- Determining clients' needs and suggesting suitable travel packages
- Engaged customers through personalized travel assistance.
- Provided travelers with relevant information and travel documents
- Secured best possible air travel deals for customers.
- Generated sales and delivered customer service for cheapoair.ca and onetravel.ca brands.
Customer care executive
Convergys
Gurgaon
03.2015 - 07.2016
- Resolved customer complaints to enhance satisfaction and retention.
- Updated customer information in the customer service database during each call interaction.
- Worked with the management team to Stay updated on product knowledge and be informed of any changes in company policies.
Ast. Store Manager
Van Huesen, Aditya Birla Group
08.2011 - 12.2014
- Team Management.
- Retail management Sales.
- Inventory management.
- Conducted training sessions for new employees.
- Provided counseling services to clients addressing their needs.
- Profit and Loss management
Education
Bsc. - Hospitality Management
Dr. Ambedkar, IHM Chandigarh
Chandigarh 08-2011
Batch -
St. Joseph Convent School
Kotdwar01-2008
Skills
- Client service excellence
- Sales enhancement strategies
- Compliance and grievance handling
- Lead generation expertise
- Needs identification and analysis
- Customer care data analysis
- Resolution of escalated issues
- Standards compliance in customer service
Timeline
Customer support and Sales
Globehunters
09.2023 - 03.2025
Travel Sales Executive
SOUTHALL TRAVELS
09.2019 - 02.2023
Travel Executive
FAREPORTAL Pvt. Ltd.
08.2016 - 04.2019
Customer care executive
Convergys
03.2015 - 07.2016
Ast. Store Manager
Van Huesen, Aditya Birla Group
08.2011 - 12.2014
Bsc. - Hospitality Management
Dr. Ambedkar, IHM Chandigarh
Batch -
St. Joseph Convent School