NITISH SHARMA
GURGAON
Summary
Dedicated Customer Service Representative Voice and Collection Specialist Voice dedicated to providing quality care for ultimate customer satisfaction. Overall having an experience of 3years and 2months.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Specialist - Research Engagement Services
Varite India Pvt. LTD.
12.2023 - Current
- Working for Gartner on 3rd Party Payroll.
- Handling Email and Calls for the European and Middle East region.
- Assisting client to fulfill their query and connecting with the relevant team for the further consultaion.
- Reopening and arranging metting between the Client and the Department heads upon request received on mails or calls.
- Built and managed relationships with key clients and partners to drive growth.
Process Advisor
Barclays Global Service Center Pvt. Ltd.
01.2022 - 03.2023
- Worked as an Outbound Dialler Agent for the Barclays Credit Card user Based in USA
- Resolve the customer query related to the concern for the card
- Logging complaints if there is any serious concern or distress from the Customer
- Worked and maintained the KPI's for the AHT, Left message , Call Quality, NPS, Promise and Kept.
Process Executive
Quinte Financial Technology
07.2020 - 05.2021
- Worked as Customer Service Representative for Two USA based Bank, Nationwide Standard Bank and AXOS Bank
- Answer participant questions, as well as question participants to obtain full understanding of what information is being requested and navigation of the Banking tools like Salesforce, Payveris, Powerlink, Xperience , Etc
- Online chats, e-mail support and calls for the banking related issue like Debit card query, Fraud Analysis, Transaction disputes , Deposit query, Interest rate related query resolutions for the following banks Documenting any major problems customers are facing with the banking related issues & reporting it to the concerned department.
Customer Service Advisor 1
Concentrix Daksh India Pvt. Ltd.
12.2019 - 06.2020
- Worked for Virgin Media UK Based Telecom Sector For Setup Box, Broadband and Telephone Line
- Technical support for all product Answer participant questions, as well as question participants to obtain full understanding of what information is being requested
- Online chats, e-mail support and other internet related support to the customers using the products of virgin media
- Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department.
Education
B.Sc in Interior Design -
ISFT College of Design Studies
06.2017 - 05.2020
Skills
Decision Making
undefinedPlace Of Birth
Bandra, Mumbai
Personal Information
- Date of Birth: 02/05/94
- Nationality: Indian
Language
English
Hindi
Marathi
Timeline
Specialist - Research Engagement Services
Varite India Pvt. LTD.
12.2023 - Current
Process Advisor
Barclays Global Service Center Pvt. Ltd.
01.2022 - 03.2023
Process Executive
Quinte Financial Technology
07.2020 - 05.2021
Customer Service Advisor 1
Concentrix Daksh India Pvt. Ltd.
12.2019 - 06.2020
B.Sc in Interior Design -
ISFT College of Design Studies
06.2017 - 05.2020
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