Summary

Overview

Work History

Education

Skills

Place Of Birth

Personal Information

Language

Timeline

NITISH SHARMA

GURGAON

Summary

Dedicated Customer Service Representative Voice and Collection Specialist Voice dedicated to providing quality care for ultimate customer satisfaction. Overall having an experience of 3years and 2months.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Specialist - Research Engagement Services

Varite India Pvt. LTD.

12.2023 - Current

Working for Gartner on 3rd Party Payroll.
Handling Email and Calls for the European and Middle East region.
Assisting client to fulfill their query and connecting with the relevant team for the further consultaion.
Reopening and arranging metting between the Client and the Department heads upon request received on mails or calls.
Built and managed relationships with key clients and partners to drive growth.

Process Advisor

Barclays Global Service Center Pvt. Ltd.

01.2022 - 03.2023

Worked as an Outbound Dialler Agent for the Barclays Credit Card user Based in USA
Resolve the customer query related to the concern for the card
Logging complaints if there is any serious concern or distress from the Customer
Worked and maintained the KPI's for the AHT, Left message , Call Quality, NPS, Promise and Kept.

Process Executive

Quinte Financial Technology

07.2020 - 05.2021

Worked as Customer Service Representative for Two USA based Bank, Nationwide Standard Bank and AXOS Bank
Answer participant questions, as well as question participants to obtain full understanding of what information is being requested and navigation of the Banking tools like Salesforce, Payveris, Powerlink, Xperience , Etc
Online chats, e-mail support and calls for the banking related issue like Debit card query, Fraud Analysis, Transaction disputes , Deposit query, Interest rate related query resolutions for the following banks Documenting any major problems customers are facing with the banking related issues & reporting it to the concerned department.

Customer Service Advisor 1

Concentrix Daksh India Pvt. Ltd.

12.2019 - 06.2020

Worked for Virgin Media UK Based Telecom Sector For Setup Box, Broadband and Telephone Line
Technical support for all product Answer participant questions, as well as question participants to obtain full understanding of what information is being requested
Online chats, e-mail support and other internet related support to the customers using the products of virgin media
Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department.

Education

B.Sc in Interior Design -

ISFT College of Design Studies

06.2017 - 05.2020

Skills

Decision Making

Problem Solving

Fast Learner

Time Management

Adaptability

Communication

Communication Skills

Customer Service