Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nitish Kumar

Delhi

Summary

Dynamic Process Executive at Cognizant Technology Solutions with a proven track record in process optimization and quality control. Expert in data analysis and issue resolution, enhancing customer satisfaction through effective communication and workflow improvements. Recognized for implementing administrative procedures that streamlined operations and fostered team collaboration. Investigates and solves customer concerns to resolve process problems. Well-versed in gathering, reviewing and reporting information. Adept at achieving service and productivity benchmarks consistently. Seasoned Process Executive with background in streamlining operations and enhancing productivity. Possess strong analytical skills, adept at identifying process inefficiencies and implementing corrective measures. Demonstrated ability to lead teams and drive change, resulting in improved performance and efficiency. Have consistently made impactful contributions to previous organizations by leveraging process improvement strategies.

Overview

1
1
year of professional experience

Work History

Process Executive - Multi Channel Helpdesk

Cognizant Technology Solutions Pvt. Limited
Delhi
09.2024 - Current
  • Monitoring customer feedback to ensure customer satisfaction with services provided.
  • Creating detailed reports to track progress, analyze results, and identify issues with existing processes.
  • Resolving any issues or discrepancies that arose during the processing of orders or requests.
  • Maintaining quality control standards by monitoring the performance of process operations.
  • Organizing and maintaining documents, files and records.
  • Creating and implementing administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaising with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Working with management team to improve workflows and eliminate unnecessary tasks.
  • Pitching in to help with office tasks during busy periods and staff absences.

Education

Graduation - English Language and Literature

St. Xavier's College
Ranchi
10-2020

Intermediate - PCM

Delhi Public School
Ranchi
05-2017

Skills

  • Data Review
  • Clear and Concise Communication
  • Process optimization
  • Data analysis
  • Quality control
  • Report generation
  • Customer engagement
  • Workflow improvement
  • Administrative coordination
  • Issue resolution
  • Document management
  • Team collaboration
  • Problem solving
  • Customer-Centric Approach
  • Leadership

Accomplishments

  • Volunteered at the Jharkhand International Film Festival Awards in 2019
  • Won the content writing competition organized by Goal Institute, Ranchi

Timeline

Process Executive - Multi Channel Helpdesk

Cognizant Technology Solutions Pvt. Limited
09.2024 - Current

Graduation - English Language and Literature

St. Xavier's College

Intermediate - PCM

Delhi Public School

Similar Profiles

CREATE PROFILE
Nitish Kumar