Nitish Kumar B

Process/Domain Roles & Responsibilities

• Assess potential Deposit fraud indicators, analyze the impact of current fraud trends, and provide recommendations for effective mitigation strategies. Verifying the customer fraudulent history with applications like Mainframe, ISOD, Web view, Detica and more.
• Strategic management through RCA on errors.
• Preparing PPT presentations on process errors.
• Closing the account which is suspicious and sending closing recommendation to the onshore for confirmation of blocking the accounts.
• Placing hold status as No-Post on customer's account if any fraudulent suspicious transactions happen. Where funds cannot be accessed after placing a No-Post on an account.
• Additional step of reviewing the alerts of secondary review were in primary review makes a wrong holds a checks.
• In secondary review following SOPs meeting with parameters of customers we release the checks.
• Conducting PKT & process refreshers on regular basis.
• Supporting the QC audit of production alerts.
• Second level reviewing on escalated alerts to clear non-fraud alerts to reduce bad escalations from onshore team.
• Reviewing suspicious deposited check transactions using the built-in application.
• Reviewing alerts in · accordance with client procedures/standard operating procedures (SOP).
• Knowledge in similar process of fraud domain like, Quest, Card, breach of warranty, check.