Nitu Kumari
Dhanbad
Summary
A passion for knowing new concept and to work in the areas of high knowledge, environment and gain experience in the area and thus make myself an asset to the organization.
Goal-oriented, organized, disciplined and highly-competitive. Good communication skills coupled with the ability to work with people of diverse backgrounds. Listen to determine the needs of customers before offering a solution. Quickly establish a rapport with clients. Welcome the challenge of solving problems.
Overview
19
19
years of professional experience
Work History
Branch operation Manager
Nippon India Mutual Fund
Dhanbad
11.2017 - Current
- Providing effective customer service and Handle Investor Relation within specified region.
- Responsible for smooth processing of day to day Branch operations in the region.
- Report complex operational issues to Operation Manager/ Head –Branch Operation for resolution.
- Responsible for RCRM & MIS pertaining to R & T Operations within specified region.
- Providing training and guidance to BOE’s for Branch Operations.
Deputy Manager – Client Relations & Operations
Birla Sun Life Asset Management Co. Ltd.
Dhanbad
10.2007 - 11.2017
- Effective handling of all types of financial transactions received at the branch. Reporting all fund flows for timely and proper utilization & carrying out Quality Check for the same as per SOP ensuring zero Rejection Level.
- To liaise with Banks, Sales Team and HO on time to time for transaction related activities.
- Developed a strong relationship with service providers/vendors like transfer agents, bankers, courier etc at local level.
- Interacting & resolving queries raised by investors, Distributors and RM’s related to MF or Privileged services & Follow up / Analyses and monitor TAT for complaints/issues raised and Highlighting any TAT burst cases as per the set escalation matrix.
- Providing differential services to the designated Key distributors who are in the Privilege Club.
- Filling of all documents, maintaining proper MIS for all the service & operational activities handled by the Branch.
- Managed all the admin related activities.
Education
MBA -
ICFAI
Dhanbad01-2007
BA - English Hons.
Vinoba Bhave University
Hazaribagh01-2003
10 +2 - Science
C.B.S.E
Dhanbad01-2000
Matriculation -
C.B.S.E
Dhanbad01-1998
Skills
- Operations management
- Customer service
- Data analysis
- Risk management
- Regulatory compliance
- Client relations
Accomplishments
Fortnightly award winner & early bird winner for Pravesh, a contest launched for the non sales employees of Birla Sun Life AMC. I have added around 285 new customers.
Languages
- Hindi
- English
- Hindi
Projects Handling
- Decreasing transaction rejection at Dhanbad branch
- Voice of Distributor
- Reduction in SIP cancellation
Personal Information
- Husband's Name: Mr. Rahul Pandey
- Date of Birth: 08/20/83
- Gender: Female
- Marital Status: Married
Timeline
Branch operation Manager
Nippon India Mutual Fund
11.2017 - Current
Deputy Manager – Client Relations & Operations
Birla Sun Life Asset Management Co. Ltd.
10.2007 - 11.2017
MBA -
ICFAI
BA - English Hons.
Vinoba Bhave University
10 +2 - Science
C.B.S.E
Matriculation -
C.B.S.E