Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Roles And Responsibilities
Personal Information
Timeline
Generic

Vikash Kumar Patel

Bokaro

Summary

Roles & Resposibilites:- Front desk management ,Sales & Marketing Compliance Managing Understanding client’s requirement and accordingly referring company products including accounts,loans,insurance,cards etc Generating revenue through direct sales,walk-in as well as refferals from walk-in customers. Providing superior service delivery& achieving service quality norms. Generating reports and providing updates to branch manager, Support operations manager to lead sales and service teams for exceeding customer satisfaction and business goals,

to acquire responsible position in the organisation,and Contribute my finesest to the organization as well as build a successful career by putting my acquainted skills to best of effort.

Overview

7
7
years of professional experience

Work History

Branch Operation Manager

ESAF SMALL FINANCE BANK
11.2020 - 02.2022
  • Responsible for Branch operations, increasing the Bank's customers, Cross-selling of products for Revenue generation, business development and MIS reporting and compliance and service quality at the branch.

Privilege Banker(Grade-AM)

ICICI BANK LTD
08.2015 - 10.2020
  • Maintain productivity
  • Perform compliance, service and operations in branch
  • Generate revenue through privilege customers
  • Meet annual targets
  • Cross selling of new products and services for both new and existing privilege customers
  • Achieve sales target for CASA and Insurance products Like health Insurance, Motor Insurance & Life Insurance.
  • Maintain good relationship with customers
  • Provide guidance and advice to the customers about the products and services offered

Education

PGDB+ (Post Graduate Diploma in Banking) -

NIIT IFBI
Ranchi
01.2014

MBA(HRM) -

SMU Sikkim Manipal University
01.2014

BBA -

IMS NOIDA
01.2011

12th -

D.A.V Public School
B.S.city
01.2008

10th -

S.V.Mandir
B.S.city
01.2006

Skills

  • Operations management
  • Branch management
  • Process management
  • Compliance management
  • Team Management
  • Client relationship management
  • Investment banking
  • Selling insurance products
  • Sales &Marketing
  • Basic knowledge of computer application
  • Finacle
  • I-core 10x
  • Oracle
  • FIS

Accomplishments

  • Six Months Course of office Automation and Internet from Mahendras Educational Pvt. Ltd. Recognized by Up Govt. In 2013.
  • Diploma in Computer Application (6 Months)

Languages

  • English
  • Hindi

Roles And Responsibilities

  • Front desk management, Sales & Marketing
  • Compliance Managing
  • Understanding client’s requirement and accordingly referring company products including accounts, loans, insurance, cards etc
  • Generating revenue through direct sales, walk-in as well as referrals from walk-in customers.
  • Providing superior service delivery & achieving service quality norms.
  • Generating reports and providing updates to branch manager.
  • Support operations manager to lead sales and service teams for exceeding customer satisfaction and business goals.

Personal Information

  • Father's Name: Late Sunil Kumar
  • Date of Birth: 12/05/90
  • Gender: Male
  • Nationality: Indian
  • Marital Status: married

Timeline

Branch Operation Manager

ESAF SMALL FINANCE BANK
11.2020 - 02.2022

Privilege Banker(Grade-AM)

ICICI BANK LTD
08.2015 - 10.2020

PGDB+ (Post Graduate Diploma in Banking) -

NIIT IFBI

MBA(HRM) -

SMU Sikkim Manipal University

BBA -

IMS NOIDA

12th -

D.A.V Public School

10th -

S.V.Mandir
Vikash Kumar Patel