Nityananda Routt
Bhadrak
Summary
• Master in Business Administration with 7 years of Experience in Financial industry with experience of Sales, Operations & collection
Currently designated as Collection Manager for Axis Bank Ltd in CC & OD LAP for NPA & Write off .
Leading a team of 15+ team members and proficient in handling collection operations via leading & motivating.
Efficient in rolling out collection strategy to achieve the desired target. In key parameters to accomplish management objective
Overview
6
6
years of professional experience
Work History
Deputy Manager
Axis Bank Limited
Bhadrakh
05.2024 - Current
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Developed procedures to ensure timely collection of payments from customers.
- Evaluated external debt collection agencies for potential partnerships.
- Conducted periodic audits of customer accounts for compliance purposes.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Trained new staff members on proper collection techniques, policies, and procedures.
Collection Manager
HDFC Bank Ltd
Balasore
03.2022 - 04.2024
- Responsible for managing and Undertaking collections process for debts that have been assigned
- Regularly track the Portfolio for specific buckets for the assigned area
- Track and control the delinquency of the area, Bucket-wise DPD wise and focus on Non-starters
- Responsible to allocate and achieve targets from agencies/in house Team
- Regularly follow up with the NPA & WRITE OFF customers
- Ensuring adherence to collection process and Legal guidelines
- Tracing out absconded default customers and initiate Recovery process
- Recommend for legal actions for Non-recoverable cases and following up with the legal team for the closure of the cases
- Maintain data for administrative work related to collection such as updating delinquent account history, providing and Maintaining MIS report, Reviewing of collection feedback on daily, weekly and monthly basis
- Manages the employees who collect the money and make sure employees comply with company policies when contacting individuals and also Handles complaint or difficult calls.
Relationship Executive
Shriram Transport Finance LTD
10.2018 - 03.2022
- Understand and demonstrate the principles of the Company's Mission, Vision and Values
- Handling various type of Loan i.e Vehicle loan, Business loan, Personal loan, Fuel loan, Tyre loan, General Insurance Loan
- Have knowledge about company product i.e FD, RD, Life Insurance
- Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods
- Utilize various means of skip tracing to locate customers
- Perform various Debt Collector administrative duties
- Handling consumer phone calls and negotiate payment or settlement arrangements
- Persuading customers to resolve their accounts within the payment and settlement criteria for Internal Collections
- Update Contact Information
- While speaking with consumers you will work to identify additional contact information.
Education
PGDM - FINANCE
AIMA UNITED SCHOOL OF BUSINESS MANAGEMENT(USBM) - BBSR
04.2019
Bachelor of Science -
UTKAL UNIVERSITY, KB DEGREE COLLEGE, ODISHA
04.2017
Skills
- Hard working
- Proactive learner
- IT
- Past due balance management
- Strong in MS Access and Excel
- Fluent in Hindi English Odia
Personal Information
- Date of Birth: 07/11/95
- Marital Status: Unmarried
Declaration
- I do here by declare that all of the above information are true to the best of belief and knowledge.
Date :
Place: Nityananda Routt.
Timeline
Deputy Manager
Axis Bank Limited
05.2024 - Current
Collection Manager
HDFC Bank Ltd
03.2022 - 04.2024
Relationship Executive
Shriram Transport Finance LTD
10.2018 - 03.2022
PGDM - FINANCE
AIMA UNITED SCHOOL OF BUSINESS MANAGEMENT(USBM) - BBSR
Bachelor of Science -
UTKAL UNIVERSITY, KB DEGREE COLLEGE, ODISHA
Similar Profiles
AKASH MARTURKARAKASH MARTURKAR
Relationship Officer at DEPUTED AT AXIS BANK LIMITED ( Quess Crop Limited)Relationship Officer at DEPUTED AT AXIS BANK LIMITED ( Quess Crop Limited)
Vasanta KoliVasanta Koli
Production Assurance Lead – VP at Axis Bank LimitedProduction Assurance Lead – VP at Axis Bank Limited
Venu G KVenu G K
Manager – Merchant Acquiring Business at Axis Bank LimitedManager – Merchant Acquiring Business at Axis Bank Limited