Summary
Overview
Work History
Education
Skills
Areas Of Interest
Extracurricular Activities
References
Timeline
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Nivedita Ayyangar

Nivedita Ayyangar

Hotel Operation Trainee
Mumbai

Summary

Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Industrial Trainee

SOFITEL MUMBAI BKC
2022.01 - 2022.05


  • Front Office: Learned to make registration cards, enrolled membership program to the guest, interacting with guest
  • Food and Beverage Service: Gained knowledge about various menus, dishes and the restaurant operation.
  • Housekeeping : Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.

Hotel Operational Trainee

Zone By The Park
2023.06 - Current
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

Education

Bachelor of Arts - International Hospitality & Tourism Management

Queen Margaret University, ITM-IHM Oshiwara
Mumbai
2001.04 -

HSC (2019-2020) -

P. A Mhatre Jr. College of Commerce Oshiwara

SSC (2017-2018) - undefined

Smt. Raj Rani Malhotra Vidyalaya

Skills

Computer Skills

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Areas Of Interest

Front Office Supervisor | GRE

Extracurricular Activities

Achieved recognition award as 'trainee of the month in March 2022' 

Secured first prize in nail art competition in intercollegiate competition. 

Awarded as 'student of the year in year 2018'.

References

  • Mr. Sagar chitre, Principal, ITM IHM Oshiwara, sagarc@itm.edu
  • Mrs. Madhuri Salian, Assistant manager training and placement, ITM IHM Oshiwara, madhuris@itm.edu, 7700973551

Timeline

Hotel Operational Trainee

Zone By The Park
2023.06 - Current

Industrial Trainee

SOFITEL MUMBAI BKC
2022.01 - 2022.05

Bachelor of Arts - International Hospitality & Tourism Management

Queen Margaret University, ITM-IHM Oshiwara
2001.04 -

HSC (2019-2020) -

P. A Mhatre Jr. College of Commerce Oshiwara

SSC (2017-2018) - undefined

Smt. Raj Rani Malhotra Vidyalaya
Nivedita AyyangarHotel Operation Trainee