Nivedita Ayyangar
Hotel Operation Trainee
Mumbai
Summary
Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Industrial Trainee
SOFITEL MUMBAI BKC
01.2022 - 05.2022
- Front Office: Learned to make registration cards, enrolled membership program to the guest, interacting with guest
- Food and Beverage Service: Gained knowledge about various menus, dishes and the restaurant operation.
- Housekeeping : Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Hotel Operational Trainee
Zone By The Park
06.2023 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared reports on guest satisfaction levels and other metrics.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Education
Bachelor of Arts - International Hospitality & Tourism Management
Queen Margaret University, ITM-IHM Oshiwara
Mumbai 04.2001 -
HSC (2019-2020) -
P. A Mhatre Jr. College of Commerce Oshiwara
SSC (2017-2018) - undefined
Smt. Raj Rani Malhotra Vidyalaya
Skills
Computer Skills
undefinedAreas Of Interest
Front Office Supervisor | GRE
Extracurricular Activities
Achieved recognition award as 'trainee of the month in March 2022'
Secured first prize in nail art competition in intercollegiate competition.
Awarded as 'student of the year in year 2018'.
References
- Mr. Sagar chitre, Principal, ITM IHM Oshiwara, sagarc@itm.edu
- Mrs. Madhuri Salian, Assistant manager training and placement, ITM IHM Oshiwara, madhuris@itm.edu, 7700973551
Timeline
Hotel Operational Trainee
Zone By The Park
06.2023 - Current
Industrial Trainee
SOFITEL MUMBAI BKC
01.2022 - 05.2022
Bachelor of Arts - International Hospitality & Tourism Management
Queen Margaret University, ITM-IHM Oshiwara
04.2001 -
HSC (2019-2020) -
P. A Mhatre Jr. College of Commerce Oshiwara
SSC (2017-2018) - undefined
Smt. Raj Rani Malhotra Vidyalaya
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