Niveditha Rk
Customer Service Non Voice
Bangalore,16
Summary
Professional Abridgement Overall 2.3 year experience in the area of customer support Functional Skills include: – non voice - Solving customer query and provide the resolution through mails calls when necessary and take action - Escalation Management Ability to interact effectively with personnel at all levels.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Support Executive
Ayu Health Ventures
Bangalore , Karnataka
06.2021 - 08.2022
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Assigned and designated job territories to customer care staff according to performance and history.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Offered free products or services to pacify irate or unsatisfied customers.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
Customer Delight Excecutive
Wakefit Innovation
Bangalore , Karnataka
10.2020 - 06.2021
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
SSLC - undefined
Government high school sarvagna nagar cox town
PUC - Commerce
Chennamma PU College
Bachelor of Business Administration(BBA) - undefined
Maharani college
Skills
Executive semi Voice processundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Support Executive
Ayu Health Ventures
06.2021 - 08.2022
Customer Delight Excecutive
Wakefit Innovation
10.2020 - 06.2021
SSLC - undefined
Government high school sarvagna nagar cox town
PUC - Commerce
Chennamma PU College
Bachelor of Business Administration(BBA) - undefined
Maharani college
Similar Profiles
Gaurav SoniGaurav Soni
Business Development Manager at Plus Health Tech Ventures Pvt.Ltd (Ayu Health )Business Development Manager at Plus Health Tech Ventures Pvt.Ltd (Ayu Health )
MAMATAJ GUTTALMAMATAJ GUTTAL
Executive (Brand Survey) at Ayu Health (www.ayu.health) alias Plus Health Tech Ventures Private LimitedExecutive (Brand Survey) at Ayu Health (www.ayu.health) alias Plus Health Tech Ventures Private Limited
Pratik BhattacharjeePratik Bhattacharjee
Manager - Customer Success ( Insurance) at AYU HEALTH (Plus Health Tech Ventures Private Limited)Manager - Customer Success ( Insurance) at AYU HEALTH (Plus Health Tech Ventures Private Limited)