Nonbarasi Soudarssane

SGRE(Siemens Gamesa Renewable Energy Sources), Procurement

Governance, Risk, Compliance(GRC)

• Investigating the alerts generated in SAP(SOD conflicts).
• Risk management with the control owners roles.
• Working with the mitigation plan for the alerts generated.
• Access management for the control owner roles.

Boeing Aviation Spares parts Order Management

• Prepared orders by processing requests, checking with warehouse for order status and prepared shipments.
• Worked in Zendesk ticketing tool to support customer issues with orders.
• Checked inventory and selected products from specific locations based upon availability.
• Collaborated with team members to complete timely orders and avoid delays.
• Providing call support to customers regarding order status and issue with orders placed.(approximately 30 calls per day).
• Expertise in handling Platinum customers increasing sale by 10% and responding on time.
• Managed quality assurance initiatives.
• Prepared reports and technical documentation of day-to-day production processes.

• Used ticketing systems to manage and process support actions and requests.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Managed high levels of call flow and responded to technical support needs.
• Assisted with updating technical support best practices for use by team.
• Diagnosed and troubleshot hardware, software and network issues.
• Translated complex technical issues into digestible language for non-technical users.

• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Connected with customers to address questions and resolve issues through chat and email(60 - 70 emails or chats).
• Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
• Contributed ideas and practical solutions to support process improvement efforts.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer chats with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Documented customer payment interactions and account statuses for future reference.
• Regularly monitored accounts to identify overdue balances and potential areas of risk.
• Identified and contacted customers with overdue accounts to address payment status.

• Reviewed and edited content for correct grammar and style.
• Recommended copy edits based on knowledge of target audience and internal and external style guides.
• Collaborated with editors and page designers to create polished, attractive product.
• Edited and revised wide array of content for accuracy, clarity and consistency.
• Edited and reviewed content for grammar, spelling and punctuation.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
• Developed and maintained editorial standards for content.
• Generated and maintained style guides to encourage consistent quality of content.