Nongthombam Dhanabir Singh
New Delhi
Summary
Experienced professional offers over 7 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.Strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Cabin Executive
Air India Ltd
New Delhi
12.2021 - 12.2023
- Managed the team of flight attendants. Ensured that they are up to date with their standard operating procedures and emergency procedures.
- Interacted with guests and other Ground staff to provide superior customer service experience, including presentation of cabin, presentation of crew and overall product presentation.
- Excellent interpersonal skills.
- Monitored catering and control stock. Monitored staff performance and customer conflict resolution; identify opportunities to develop self and others.
- Liaised with flight crew to ensure plane depart on schedule. Uphold security and safety standards.
Senior Cabin Crew Member
Air India Ltd
09.2018 - 12.2021
- Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
- Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
- Checked documents such as passports and visas to ensure compliance with international laws and regulations.
- Coordinated activities between ground crew members and cockpit personnel before takeoff and landing procedures were initiated.
- Verified accuracy of all paperwork related to boarding passes, manifests.
- Prepared reports detailing any incidents occurring during the flight.
- Directed junior team members in proper duties and company regulations.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Cabin Crew Member
Air India Ltd
06.2016 - 09.2018
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Provided first aid assistance to passengers when necessary.
- Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Replenished supplies in lavatories throughout the flight as needed.
- Maintained a professional appearance at all times while interacting with customers.
- Helped guests locate seats and stow luggage in appropriate locations.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Collected passenger trash during and after flights.
- Brewed hot coffee and prepared meals and snacks for passengers.
Education
Bachelor of Science - Mathematics
Kamakhya Pemton College,Manipur
Manipur05-2019
Associate of Science - Science Education
Human Resource Development Academy,Ghari
Imphal,Manipur07-2011
High School Diploma -
Jiribam Higher Secondary School
Jiribam,Manipur05-2009
Skills
- Leadership/Communication Skills
- Interpersonal Skills
- Effective Communication
- Communication Skills
- Public Speaking Talent
- Relationship Management
- Organizational Leadership
- Customer Relationships
- Quality Management
- Negotiation
- Staff Management
- Staff Supervision
- Team Development
- Team Leadership
Accomplishments
- Trained on Airbus320 Family and Boeing787
- June2016/First position in batch of flight attendant Air India Ltd.
- March 2022/Tata Code of Conduct successfully undertaken
Affiliations
- Football Player
- Guitarist
- Athlete
Languages
Manipuri
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Cabin Executive
Air India Ltd
12.2021 - 12.2023
Senior Cabin Crew Member
Air India Ltd
09.2018 - 12.2021
Cabin Crew Member
Air India Ltd
06.2016 - 09.2018
Bachelor of Science - Mathematics
Kamakhya Pemton College,Manipur
Associate of Science - Science Education
Human Resource Development Academy,Ghari
High School Diploma -
Jiribam Higher Secondary School
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