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Detail-oriented and customer-focused professional with over three years of experience in customer support at Amazon, handling queries, resolving issues, and ensuring high customer satisfaction. Strong English communication skills, with expertise in managing customer interactions efficiently across multiple channels. Currently pursuing an MBA in Financial Management, bringing a blend of analytical thinking and service excellence. Quick learner with a proactive approach to problem-solving and adaptability in fast-paced environments. Seeking a non-technical role where I can leverage my communication skills and customer support expertise to enhance business operations.

Reliable and detail-oriented Virtual Assistant and Customer Support professional with 8+ years of experience supporting customers, managing online inquiries, monitoring orders, handling account concerns, and assisting with business operations. Experienced in email, chat, and phone support, CRM systems, Shopify, Gorgias, and SOBOT, order tracking, customer account management, fraud monitoring, data review, and follow-up. Strong background in handling multiple tasks simultaneously while maintaining accuracy, professionalism, and attention to detail. Known for being dependable, organized, solution-oriented, and comfortable working in fast-paced environments. Also experienced in training new team members, coordinating with suppliers, monitoring inventory, processing invoices, and maintaining accurate records. Seeking a long-term remote opportunity as a Virtual Assistant, Customer Support VA, E-commerce VA, or Administrative VA where I can contribute my customer service and operations experience to help clients run their businesses efficiently.

Logical Customer Service,Team Manager,Executive Driver and Administrator bringing 7 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

Adaptable Customer Care Executive identifies and quickly resolves customer care issues. Exceptional organizational skills that works a flexible schedule.

Noorfatma Khan

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