Summary
Overview
Work History
Education
Skills
Timeline
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N.P.G Kalyan

N.P.G Kalyan

Kadapa

Summary

Skilled Desktop Support Engineer with experience in providing comprehensive technical support for end users. Strengths lie in troubleshooting hardware, software, and networking issues, as well as training users on new technologies. Known for improving system performance, enhancing productivity via system optimization and fostering positive user experiences. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Overview

2
2
years of professional experience

Work History

Desktop Support Engineer

Express it solutions
Bangalore
09.2024 - Current
  • Provided technical support to users by troubleshooting hardware and software issues.
  • Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
  • Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Collaborated with team members to resolve complex technical problems.
  • Developed and maintained user accounts, permissions, and access rights.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
  • Performed system decommissioning for legacy hardware, ensuring proper data backup, secure wipe, and disposal in compliance with company policies.
  • Conducted PC/laptop reimaging using enterprise-level imaging tools (e.g., SCCM, MDT), ensuring consistent deployment of OS and corporate software.
  • Led IT readiness testing during hardware rollouts and software upgrades to verify operational functionality before deployment.
  • Collaborated with cross-functional teams to support end-to-end deployment, minimizing downtime and ensuring user satisfaction.
  • Maintained documentation on decommissioning and reimaging procedures, contributing to IT knowledge base and audit readiness.

Systems Engineer

Valuepoints Systems pvt ltd and Aerial Telecom Solutions
Bangalore
03.2024 - 08.2024
  • Handled troubleshooting for software and hardware and promptly resolved issues.
  • Provided technical guidance for system development and troubleshooting.
  • Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
  • Installed, configured, and maintained Windows Server operating systems.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Systems Engineer (intern)

JESWIN TECHNOLOGIES
Bangalore
08.2023 - 02.2024
  • Participated in training sessions designed to improve knowledge base related to IT operations.
  • Provided remote support for users located offsite via telephone or online chat services.
  • Created user accounts in active directory as needed by team members or clients.
  • Backed up data on regular basis and consistently updated disaster recovery procedures to prepare for security incidents.
  • Trained new support representatives on troubleshooting techniques and company support protocols.
  • Assisted in the development and updating of technical documentation and support guides.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Education

Bachelor of technoogy -

Rajeev Gandhi Memorial College of Engineering And
Nandyal
04.2022

Dipolma -

Siddhartha Institute of Science And Technology
puttur
04.2019

10th Class -

Z.P.H.SCHOOL PENAGALUR
KADAPA
03.2016

Skills

  • Active Directory configuration
  • Network troubleshooting
  • SQL knowledge
  • PC reimaging
  • Incident management
  • IT project coordination
  • Technical support
  • Power BI Basics
  • Technical documentation and reporting
  • TCP/IP protocol
  • Innovative thinking
  • Problem solving
  • Effective communication
  • IT readiness testing

Timeline

Desktop Support Engineer

Express it solutions
09.2024 - Current

Systems Engineer

Valuepoints Systems pvt ltd and Aerial Telecom Solutions
03.2024 - 08.2024

Systems Engineer (intern)

JESWIN TECHNOLOGIES
08.2023 - 02.2024

Bachelor of technoogy -

Rajeev Gandhi Memorial College of Engineering And

Dipolma -

Siddhartha Institute of Science And Technology

10th Class -

Z.P.H.SCHOOL PENAGALUR

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N.P.G Kalyan