NUPUR BISEN
BALAGHAT
Summary
Dynamic Deputy Manager at ICICI BANK with expertise in financial analysis and customer service. Proven track record in resolving complex client issues and ensuring regulatory compliance. Skilled in stakeholder management and loan processing, driving business growth through effective communication and innovative solutions. Committed to enhancing client relationships and optimizing operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Manager
ICICI BANK
BALAGHAT
11.2023 - Current
- Resolved customer complaints in a timely manner.
- Conducted internal audits to ensure adherence to internal controls and external regulatory requirements.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Verified accuracy of documents related to loan processing activities.
- Built productive relationships with stakeholders to continually develop new business.
- Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Participated in training programs designed to improve job performance skills.
- Developed and maintained a comprehensive database of client information for personalized service delivery.
- Maintained extensive Rolodex of corporate sales leads.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Performed sales consultations and educated clients on products and services.
Natural Resource Management Expert
SEET
LUCKNOW
09.2020 - 06.2021
Education
Post Graduate Diploma in Banking - Banking And Finance
Manipal Academy of Higher Education
BANGALORE06-2024
Post Graduate Diploma in Computer Application - COMPUTER APPLICATION
Makhanlal Chaturvedi University of Journalism
BHOPAL05-2021
B.TECH - Engineering
Mahatma Gandhi Chitrakoot Gramodaya
CHITRAKOOT06-2018
Skills
- Financial analysis and data analysis
- Customer service and client retention
- Regulatory compliance
- Effective communication
- Stakeholder management
- Business needs assessment
- CRM software proficiency
- Loan processing expertise
Certification
NSE Academy Certification in Financial Markets: NISM V A (AMFI)
Certificates earned during the PGDB (Post Graduate Diploma in Banking)
Information security awareness
Foundation course in anti-money laundering and KYC, India
Group Code of Business Conduct and Ethics
Personal Data Protection Awareness
Basics of Finance: Financial Statements
ICICI Bank - Human Rights Policy
Risk and Compliance Culture Workshop
Priority Sector Landing
Process Service and Compliance Training - ICRM
Employee engagement for the prevention of sexual harassment
Trade Basics
Trade proposition and trade compliance
Bank Human Rights policy
STEP Plus Test Certified (2023)Orientation Course Certified by ICAI (2020)
Accomplishments
- Received a certificate for the role of program leader during the PGDB in Bangalore.
- Hosted the engineers' day program during engineering
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Timeline
Deputy Manager
ICICI BANK
11.2023 - Current
Natural Resource Management Expert
SEET
09.2020 - 06.2021
Post Graduate Diploma in Banking - Banking And Finance
Manipal Academy of Higher Education
Post Graduate Diploma in Computer Application - COMPUTER APPLICATION
Makhanlal Chaturvedi University of Journalism
B.TECH - Engineering
Mahatma Gandhi Chitrakoot Gramodaya
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