NUPUR CHAUDHARY

• Working as Technical Specialist for O365 with HCL Technology where I care of O365 administration, Exchange administration for HCL Clients. Administrating Microsoft Office 365, including Exchange Online, Azure AD.
• Perform technical administrative tasks daily to ensure the stability and availability of Exchange servers, Office365, troubleshooting server, mail routing.
• Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and compliance.
• Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification..
• Works with patching team to failover database to complete patching task.
• Works on On-Prem to EXO migration and some vice-versa as well in some case.
• Work on regular basis for health check of On-Prem Exchange server.
• Perform mail trace whenever required on EXO and On-Prem Server.

• Work Overview: (National Australia Bank)
• Worked as System Administrator with IBM India Pvt Ltd where I was providing technical support to the client along with this taking care of server & office 365 administration.
• Worked majorly on Outlook issues.
• Administered and monitored Microsoft Lync services and troubleshot related issues improving the company instant messaging system.
• Remedy-responsible for troubleshooting help desk tickets involving email problems such as undeliverable mail, mailbox moves, log mailbox issues, changing alias names, etc.
• Administration of mailboxes, distribution lists and public folders via the Exchange Console and Shell.
• Implement workaround or solution to fix the problem, document the fix into known error database.
• Utilization of PowerShell for automating daily tasks, monitoring, and reporting.
• Providing Level 3 escalation support for Incidents and tickets related to all Office 365 services.
• Monitor and update existing platforms to ensure they are running at peak performance and integrity.
• Provide End-User Support to user on L1& L2 level.

Results-oriented IT professional with 4 years of experience in Incident and Change Management, specializing in areas like ServiceNow, ITIL with Proven ability to resolve critical incidents, manage change requests, and drive process improvements along with hands on experience in Agile methodologies, particularly Kanban, and emphasize skills in leading teams, facilitating ceremonies, and driving continuous improvement.

• Managed and resolved high-severity incidents, ensuring timely resolution and minimal business impact.
• Developed and maintained incident management documentation, including knowledge base articles and standard operating procedures.
• Managed the change management process, ensuring all changes were properly assessed, approved, and implemented with minimal disruption. Facilitated change advisory board (CAB) meetings, ensuring effective communication and collaboration among stakeholders.
• Implemented process improvements based on feedback and lessons learned from incidents and changes.
• Facilitate daily stand-ups, sprint reviews, and retrospectives
• Manage and prioritize the product backlog, working with product owners
• Track and report on team progress, velocity, and burn-down
• Identify and remove impediments to team progress
• Coach and mentor team members on Agile principles and practices