Nupur Yadav
New Delhi
Summary
Results-driven professional with strong expertise in data management and social media coordination, seeking to contribute my skills to a reputable organization that offers opportunities for growth and development. Experienced in organizing, analyzing, and maintaining accurate data records to support operational efficiency and informed decision-making. Skilled in creating and managing social media content, engaging online communities, and using analytics to optimize reach and performance. Eager to leverage abilities to drive brand growth, enhance customer satisfaction, and support digital strategy within a dynamic and forward-thinking company.
Overview
2
2
years of professional experience
Work History
Sr. Representative Operations
Concentrix
Gurugram
06.2025 - 12.2025
- Facilitated customer interactions across multiple channels, enhancing customer engagement and satisfaction.
- Guided customers in product selection, order placement, and billing inquiries, ensuring a seamless purchasing experience.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Resolved escalated customer complaints in a timely manner.
- Documented customer interactions accurately in the CRM system.
- Maintained up-to-date knowledge of products, services, pricing plans, promotions.
- Mentored junior staff in delivering exceptional customer service, fostering a culture of support and continuous improvement.
Process Associate
Kinerk Direct Marketing Solutions
09.2023 - 12.2024
- Collected and organized customer and campaign data to enhance performance tracking and inform decision-making.
- Created and managed content for company social media platforms to enhance visibility and audience engagement.
- Monitored analytics and engagement metrics to evaluate campaign effectiveness and recommend improvements.
- Responded to customer inquiries across phone, email, and social platforms, ensuring timely and accurate support.
- Compiled reports and summaries from data sources to support strategy development and facilitate performance reviews.
- Escalated complex issues to management, ensuring detailed documentation of customer interactions for future reference.
Education
Master’s - Mathematics
Shoolini University
Solan, Himachal Pradesh01-2022
Bachelor’s - Mathematics Group
Banasthali Vidyapeeth
Tonk, Rajasthan01-2020
Skills
- Data Collection & Management
- CRM management
- Problem resolution
- Effective communication
- Social Media Content Creation
- Process optimization
- Analytics & Performance Monitoring
- Microsoft Excel & Word Proficiency
- Customer Service & Communication
- Workflow & Quality Assurance
- Team Collaboration & Leadership
Volunteer Experience
National Social Service Scheme (NSS), 01/01/18, 12/31/20
Timeline
Sr. Representative Operations
Concentrix
06.2025 - 12.2025
Process Associate
Kinerk Direct Marketing Solutions
09.2023 - 12.2024
Master’s - Mathematics
Shoolini University
Bachelor’s - Mathematics Group
Banasthali Vidyapeeth