Senior representative with expertise in communication and relationship management. Demonstrated success in training new hires and optimizing workflows. Achieved measurable improvements in customer service operations.
Overview
2
2
years of professional experience
Work History
Sr. Representative Operations
Concentrix
Mumbai
11.2024 - Current
Resolved customer inquiries regarding insurance coverage and benefits efficiently.
Collaborated with team members to streamline claim processing workflows, enhancing overall efficiency.
Verified patient information by communicating with healthcare providers.
Facilitated onboarding sessions for new hires, improving transition experiences and integration speed.
Assisted in training new representatives on company protocols and tools.
Evaluated training effectiveness through feedback collection and assessments.
Maintained accurate records of trainee progress, including attendance and feedback forms.
Provided regular updates to management on training activities and outcomes, ensuring alignment with team goals.
Customer Service Associate
Tele performance
Mumbai
11.2023 - 11.2024
Educated customers on product features and best usage practices, improving their overall experience.
Troubleshot customer inquiries on software and hardware issues, resolving concerns promptly.
Diagnosed software issues and guided users through effective troubleshooting steps, enhancing user satisfaction.