Shirat Lm
Mumbai
Summary
Senior representative with expertise in communication and relationship management. Demonstrated success in training new hires and optimizing workflows. Achieved measurable improvements in customer service operations.
Overview
2
2
years of professional experience
Work History
Sr. Representative Operations
Concentrix
Mumbai
11.2024 - Current
- Resolved customer inquiries regarding insurance coverage and benefits efficiently.
- Collaborated with team members to streamline claim processing workflows, enhancing overall efficiency.
- Verified patient information by communicating with healthcare providers.
- Facilitated onboarding sessions for new hires, improving transition experiences and integration speed.
- Assisted in training new representatives on company protocols and tools.
- Evaluated training effectiveness through feedback collection and assessments.
- Maintained accurate records of trainee progress, including attendance and feedback forms.
- Provided regular updates to management on training activities and outcomes, ensuring alignment with team goals.
Customer Service Associate
Tele performance
Mumbai
11.2023 - 11.2024
- Educated customers on product features and best usage practices, improving their overall experience.
- Troubleshot customer inquiries on software and hardware issues, resolving concerns promptly.
- Diagnosed software issues and guided users through effective troubleshooting steps, enhancing user satisfaction.
Education
Higher Secondary Education - Science
Wilson College
Mumbai 06-2020
Skills
- Project coordination
- Data analysis
- Performance evaluation
- Training facilitation
- Staff training
- Relationship management
- Team collaboration
- Effective communication
- Customer service
Languages
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Sr. Representative Operations
Concentrix
11.2024 - Current
Customer Service Associate
Tele performance
11.2023 - 11.2024
Higher Secondary Education - Science
Wilson College