SARVESH SATISH SADHYE
Ghatkopar West
Summary
Customer service professional with focus on building strong client relationships and delivering tailored solutions. Experienced in handling inquiries, resolving issues, and providing product information to ensure customer satisfaction. Adaptable and able to manage multiple tasks in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sr. Representative Operations
Concentrix
01.2024 - 10.2024
- Input customer information, call notes and personal data onto internal database.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Built long-lasting customer relationships by providing helpful, informative and attentive customer service.
Customer Service Executive
Air India
05.2022 - 05.2023
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Handling passengers when flights gets cancelled or delay providing alternate flight and refunds to the passengers for domestic as well as international.
- Check-in passengers for domestic and international flights verifying documents for travel and giving boarding passes to the passengers.
WNS (Meta Audit)
Finnair
02.2020 - 05.2022
- Company Overview: Company Overview: Finnair airlines in WNS global services
- Company Overview: Finnair airlines in WNS global services
- Analysing data as per client requirement
- Monitoring of online Market place of misuse detection
- Citrix systems, Outlook, Word and Excel were application which I used on daily basis and have good knowledge about these applications
- Finnair airlines in WNS global services
Education
TYBCOM - undefined
MUMBAI UNIVERSITY
01.2019
HSC - undefined
SPDT COLLEGE
01.2015
SSC - undefined
MICHAEL HIGH SCHOOL
01.2012
Skills
- Hardworking and always willing to learn
- Salesforce CRM
- Amadeus GDS
- Customer rapport
- Customer support
DISCLAIMER
The above information is true and correct to the best of my knowledge.
Timeline
Sr. Representative Operations
Concentrix
01.2024 - 10.2024
Customer Service Executive
Air India
05.2022 - 05.2023
WNS (Meta Audit)
Finnair
02.2020 - 05.2022
TYBCOM - undefined
MUMBAI UNIVERSITY
HSC - undefined
SPDT COLLEGE
SSC - undefined
MICHAEL HIGH SCHOOL