vaibhav narwade
Mumbai
Summary
Proven expertise in customer Service and relationship building, demonstrated through successful issue resolution and enhanced customer loyalty at Concentrix and Celebinas Airport Services. Excelled in high-stress environments, achieving notable customer satisfaction. Skilled in maintaining detailed operational databases and providing empathetic customer service, ensuring repeat business and operational excellence.
Overview
2
2
years of professional experience
Work History
Sr. Representative Operations
Concentrix
10.2023 - Current
- Handling Air India domestic and International process.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Maintained database systems to track and analyze operational data.
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Achieved successful resolution of escalated issues during periods of high call volume.
- Worked flexible hours across night, weekend, and holiday shifts.
Passenger Service Execuitive
Celebinas Airport Services
11.2022 - 10.2024
- Handed international vistara arrival and departure flights.
- Responded to customer requests for products, services, and company information.
- Assisted passengers with check in procedures; tagged baggage and issued boarding passes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BBA Aviation Management - Aviation Management
NIMR
Mumbai06-2023
HSC - Science
Shri T.P Bhatia
Mumbai, India04-2020
SSC -
St. Judes High School
Mumbai, India04-2018
Skills
- Relationship building
- Customer rapport
- Project management
- Effective negotiation
Timeline
Sr. Representative Operations
Concentrix
10.2023 - Current
Passenger Service Execuitive
Celebinas Airport Services
11.2022 - 10.2024
BBA Aviation Management - Aviation Management
NIMR
HSC - Science
Shri T.P Bhatia
SSC -
St. Judes High School
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