Oindri Majumdar
Team Manager
Michael Nagar, Kolkata
Summary
Goal-oriented individual dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of extensive leadership experience in Healthcare Operations. Superb oral and written communication skills paired with a track record in medical management, client interaction, and scribing. Skilled in cross-functional collaboration, customer alignment, accessing patient databases, and driving individual growth while ensuring compliance.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Team Manager
Virtual Physician Scribes
06.2024 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Health Admin Services Analyst
Accenture
07.2023 - 06.2024
- Successfully assisted in delivering innumerable high-quality documents to a large chain of healthcare offices in USA
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Worked closely with onshore as well as offshore QDMs to facilitate better quality and error-free results
- Involved in several team building projects that initiate management responsibilities
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
Special Teams- Quality Documentation Specialist
Nuance Communications
11.2022 - 06.2023
- Handled documentation process from conception to delivery
- Involved in monitoring documents for several healthcare individuals belonging to various clinical institutions
- Coordinated with QDMs, both onshore and offshore, to create user-friendly approaches for better interactions with clients
- Promoted a culture of quality within the team by emphasizing attention to detail and adherence to established standards.
- Optimized workflow processes by implementing document revision tracking capabilities.
Clinical Documentation Specialist
Scribe EMR Systems Private Limited
10.2021 - 10.2022
- Assigned to a Physician Assistant based on Tempe, Arizona (Live-scribing)
- Initiated a competitor analysis practice that informed key healthcare operation strategies
- Managed OJTS efficiently and trained others about healthcare in virtual practice
- Communicated with physicians, nurses and other caregivers to explain importance of accurate and clear documentation.
Process Associate- Physician Assistant
IDS Infotech Limited
12.2019 - 10.2021
- Assisted Family Medicine Physicians create medical charts using various EHRs
- Worked with specialists like colorectal surgeons, Gl, geriatrician, and dermatologists for preparation of charts usable in their field of work
- Mentored multiple individuals for better language learning process & maintained a minimum of 95% success
- Established and successfully implemented efficient service process in over 10 dealerships
- Managed databases, medication refills, imagings, listing ADS, and follow-ups for 5 to 6 healthcare individuals
Process Associate Trainee- Physician Assistant
IDS Infotech Limited
06.2019 - 12.2019
- Provided Software solutions and Business Process Management Services to clients worldwide in Healthcare Operations
- Worked under TLs for obtaining knowledge about live scribing
- Had sessions about working of different EHRs including Epic and NextGen
- Learnt medical terminologies, efficient healthcare documentation, and insurance claims processes
Education
Master's - Microbiology
Lovely Professional University (LPU)
Jalandhar, Punjab 01.2017 - 01.2019
Bachelor's - Microbiology
Lovely Professional University
Jalandhar, Punjab 01.2014 - 01.2017
XII - undefined
Auxilium Convent School
Kolkata, West Bengal 01.2012 - 01.2014
X - undefined
Auxilium Convent School
Skills
Product Implementation
Medical Documentation and Performance Coaching
Commercial Strategy and Team Leadership
Recruitment support
Employee engagement
Adaptability and flexibility
Healthcare Operational Excellence
Databases' Knowledge
- EPIC
- Allscripts
- NextGen
- Cerner
- eCW
- Athena
Client Specialties
- Family Medicine
- Oncology
- Geriatrics
- Orthopedics
- Pediatrics
- Dermatology
- Cardiology
- Colorectal surgery
Personal Information
Date of Birth: 09/14/95
Timeline
Team Manager
Virtual Physician Scribes
06.2024 - Current
Health Admin Services Analyst
Accenture
07.2023 - 06.2024
Special Teams- Quality Documentation Specialist
Nuance Communications
11.2022 - 06.2023
Clinical Documentation Specialist
Scribe EMR Systems Private Limited
10.2021 - 10.2022
Process Associate- Physician Assistant
IDS Infotech Limited
12.2019 - 10.2021
Process Associate Trainee- Physician Assistant
IDS Infotech Limited
06.2019 - 12.2019
Master's - Microbiology
Lovely Professional University (LPU)
01.2017 - 01.2019
Bachelor's - Microbiology
Lovely Professional University
01.2014 - 01.2017
XII - undefined
Auxilium Convent School
01.2012 - 01.2014
X - undefined
Auxilium Convent School
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