Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Extra Curricular And Leadership
Projects And Technical Experience
Languages
Accomplishments
Affiliations
Timeline
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Ojasvita Singh

Prayagraj

Summary

Tech-savvy customer support professional with a strong technical background in Electronics Engineering and excellent communication skills in English and Hindi. Experienced in problem-solving, technical documentation, and collaborative teamwork. Seeking to leverage technical expertise and interpersonal skills to deliver exceptional customer support and drive customer satisfaction.

Overview

3
3
years of professional experience

Work History

Academic Technical Projects

01.2023 - Current
  • Completed multiple engineering projects requiring research, analysis, and presentation skills
  • Developed ability to explain technical concepts to both technical and non-technical audiences
  • Demonstrated consistent problem-solving approach and attention to quality

Technical Intern

Banaras Locomotive Works
07.2025 - 08.2025
  • Collaborated with engineering teams to understand technical systems and processes, developing strong product knowledge
  • Analyzed technical documentation and communicated findings to diverse stakeholders
  • Assisted in evaluation and reporting of technical systems, demonstrating attention to detail and accuracy
  • Gained hands-on exposure to fault diagnostics and troubleshooting methodologies
  • Developed skills in translating complex technical information into understandable terms
  • Worked effectively in a team environment while managing individual responsibilities

Technical Documentation & Analysis

07.2025 - 08.2025
  • Created detailed technical reports and documentation for locomotive electronics systems
  • Analyzed complex technical data and presented findings in clear, accessible formats
  • Collaborated with cross-functional teams to understand requirements and deliver solutions

Education

Bachelor of Technology - Electronics Engineering

Institute of Engineering and Rural Technology
Prayagraj
01.2026

Intermediate Science Stream - Physics, Chemistry, Mathematics, English, Hindi

Girl's High School & College
Prayagraj
01.2021

High School - ICSE/ISC education providing strong English language proficiency and communication foundation

Girl's High School & College
Prayagraj
01.2019

Skills

  • Client relationship management
  • Technical issue resolution
  • Problem solving and query resolution
  • Empathy and active listening
  • De-escalation and complaint handling
  • Training and product knowledge
  • Communication skills (written and verbal)
  • Support via email and chat
  • Phone etiquette in a professional setting
  • Technical explanations made clear
  • Collaboration across functions
  • Understanding of technical products
  • Proficiency in computer applications (MS Office, Google Workspace)
  • Ticketing systems and CRM software expertise
  • Documentation and data entry skills
  • Fundamental troubleshooting abilities
  • Rapid adaptation to new technologies
  • Analytical thinking and problem solving skills
  • Effective time management strategies
  • Stress management with patience focus
  • Collaborative teamwork skills
  • Adaptability to change
  • Detail-oriented approach

Additional Information

Comfortable with phone, email, and chat-based customer support, Willing to work in shifts and adapt to dynamic work environments, Strong commitment to customer satisfaction and service excellence, Available to join immediately/with short notice period

Languages

Fluent (ICSE/ISC educated), Native

Extra Curricular And Leadership

  • Volunteer, Google Developer Students Club (GDSC), Engaged with tech community and assisted in organizing events
  • Co-Organizer, Kaggle Day's Prayagraj, Coordinated event logistics, managed participant queries, and facilitated smooth event execution

Projects And Technical Experience

  • Technical Documentation & Analysis, 07/01/25, 08/31/25, Created detailed technical reports and documentation for locomotive electronics systems, Analyzed complex technical data and presented findings in clear, accessible formats, Collaborated with cross-functional teams to understand requirements and deliver solutions
  • Academic Technical Projects, 01/01/23, Present, Completed multiple engineering projects requiring research, analysis, and presentation skills, Developed ability to explain technical concepts to both technical and non-technical audiences, Demonstrated consistent problem-solving approach and attention to quality

Languages

English
Proficient (C2)
C2
Hindi
Native
Native

Accomplishments

Awarded as a impeccable host for event

Affiliations

Poem and Story writer

Timeline

Technical Intern

Banaras Locomotive Works
07.2025 - 08.2025

Technical Documentation & Analysis

07.2025 - 08.2025

Academic Technical Projects

01.2023 - Current

Bachelor of Technology - Electronics Engineering

Institute of Engineering and Rural Technology

Intermediate Science Stream - Physics, Chemistry, Mathematics, English, Hindi

Girl's High School & College

High School - ICSE/ISC education providing strong English language proficiency and communication foundation

Girl's High School & College

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Ojasvita Singh