Hi, I’m
OM JANGAM
Pune
Summary
Senior Process Executive with history of overseeing process improvements in diverse industry settings. Skilled at identifying inefficiencies, recommending solutions and implementing changes that optimize business processes. Known for leadership skills, ability to manage cross-functional teams and commitment to achieving corporate objectives. Previous roles have seen significant improvement in operational performance through successful process enhancements.
Overview
6
years of professional experience
Work History
CognizantPune
Senior Process Executive
03.2022 - Current
Job overview
- Company Overview: Answer customer enquiries about insurance coverage
- Assist customers with filing claims and understanding the claim process
- Handle customer complaints in a professional and efficient manner
- Process policy changes and cancellation per customer request
- Generate reports on customer service activities and performance metrics
- Maintain up to date knowledge of insurance products and services
- Develop strong relationships with customers
- Keep the customer well informed and satisfied every time
- Examine the necessary changes made to resolve the customer's problems
- Help policy holders in reimbursement of claims
- Answer customer enquiries about insurance coverage
- Assist customers with filing claims and understanding the claim process
- Handle customer complaints in a professional and efficient manner
- Process policy changes and cancellation per customer request
- Generate reports on customer service activities and performance metrics
- Maintain up to date knowledge of insurance products and services
- Develop strong relationships with customers
- Keep the customer well informed and satisfied every time
- Examine the necessary changes made to resolve the customer's problems
- Help policy holders in reimbursement of claims
STARTEK
Senior Executive
08.2021 - 12.2021
Job overview
- Company Overview: Handling customer queries
- Maintaining an excellent record for completing given target
- Handling customer queries
- Maintaining an excellent record for completing given target
IGT SolutionsPune
Process Associate
08.2019 - 07.2021
Job overview
- Company Overview: Responsible for working on the calls to provide information about travel queries to passengers
- This could involve giving the customer information about arrival and departure times, and a wide variety of other topics
- Fielded incoming calls, greeted customers
- Responsible for working on the calls to provide information about travel queries to passengers
- This could involve giving the customer information about arrival and departure times, and a wide variety of other topics
- Fielded incoming calls, greeted customers
VFS Global Services Pvt Ltd
Operational officer
02.2019 - 08.2019
Job overview
- Company Overview: Managing the administrative and non judgemental tasks related to visa, passport and consular services for its client government
- Managing the administrative and non judgemental tasks related to visa, passport and consular services for its client government
Education
Yashwantrao Chavan Maharashtra Open University
Bachelor of Arts - BA from English Language and Literature/Letters
12.2020
Frankfinn institute of air hostess training
Tourism and Travel Services Management
12.2018
Skills
- Operational excellence
- Workflow Analysis
- Performance incentives
- Compliance
Languages
English
Upper Intermediate
B2
Timeline
Senior Process Executive
Cognizant
03.2022 - Current
Senior Executive
STARTEK
08.2021 - 12.2021
Process Associate
IGT Solutions
08.2019 - 07.2021
Operational officer
VFS Global Services Pvt Ltd
02.2019 - 08.2019
Yashwantrao Chavan Maharashtra Open University
Bachelor of Arts - BA from English Language and Literature/Letters
Frankfinn institute of air hostess training
Tourism and Travel Services Management
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