Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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OMER MOHAMMED

Hyderabad

Summary

Cloud Engineer Associate with hands-on expertise in Amazon Connect, Terraform automation, and cloud infrastructure optimisation. Led the development of cost-effective solutions that reduced operational expenses by 83% through innovative architecture and strategic cost initiatives. Proficient in CI/CD pipelines, cloud-native tools, and cross-functional collaboration, delivering scalable, high-performance cloud environments. Passionate about driving operational excellence and enabling cloud transformation at scale.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cloud Engineer Associate

ScaleCapacity
05.2022 - Current
  • Acted as the principal cloud operations engineer for critical public sector contact center workloads, ensuring high availability and performance across AWS services.
  • Architected and maintained scalable Amazon Connect implementations, improving contact routing, IVR logic, and backend integrations with Lambda, DynamoDB, and S3.
  • Wrote and deployed Terraform code to automate infrastructure provisioning, enabling consistent and scalable deployment of Amazon Connect and related AWS resources.
  • Integrated Terraform into CI/CD pipelines, streamlining updates to contact flows, Lambda triggers, IAM policies, and other cloud components.
  • Reduced operational cost by 83% by implementing SMS call deflection via Amazon Pinpoint, enabling efficient resource allocation and cost transparency.
  • Enabled data-driven decision-making by generating automated reports and analytics via Lambda and SES, tracking agent performance and system health.
  • Developed cross-functional solutions integrating Connect with CloudWatch, SES, and DynamoDB, resulting in robust monitoring, alerting, and operational visibility.
  • Designed automated testing and quality monitoring tools to support CI/CD and maintain service reliability.
  • Collaborated with stakeholders to design customer-centric voice experiences, integrating 'tip of the day' messages and voicemail handling workflows to improve retention.
  • Conducted Well-Architected Reviews (WAR) using a custom Amazon Connect lens, ensuring alignment with AWS best practices across operations, reliability, and cost optimization.
  • Monitored performance and incident trends, proactively remediating contact flow errors and queue bottlenecks to improve SLA adherence.
  • Facilitated pre-launch planning and readiness assessments for new contact center features, ensuring business continuity and seamless rollouts.

Cloud Consultant

Coinbase
09.2024 - 03.2025
  • Led the deployment of Amazon Connect infrastructure for internal support and operations using Infrastructure as Code (IaC) with Terraform.
  • Worked closely with DevOps and customer experience teams to build scalable, secure contact center solutions, aligned with Coinbase's compliance and operational standards.
  • Designed and implemented modular Terraform templates for Amazon Connect resources including contact flows, routing profiles, agent hierarchies, and Lambda integrations.
  • Assisted in CI/CD setup for Amazon Connect deployments, ensuring fast, repeatable, and error-free infrastructure updates.
  • Conducted knowledge transfer and documentation sessions to ensure smooth handover to internal teams.
  • Provided guidance on cost optimization, security best practices, and operational monitoring of Amazon Connect using CloudWatch and custom metrics.

Education

Bachelor of Technology - Computer Science

JNTU Hyderabad
Hyderabad

Skills

  • Amazon Connect
  • Cloud architecture
  • Terraform automation
  • CI/CD integration
  • Cost optimization
  • Infrastructure as code
  • Monitoring tools
  • Technical documentation
  • Solution design
  • Cloud automation
  • Problem-solving
  • Serverless computing
  • Continuous deployment
  • Lambda
  • S3
  • DynamoDB
  • CloudWatch
  • SES
  • SNS
  • Pinpoint
  • EC2
  • RDS
  • CloudFront
  • IAM

Certification

  • AWS Solution Architect Associate
  • AMAZON CONNECT COMMUNICATIONS SPECIALIST BADGE
  • AMAZON CONNECT DEVELOPER BADGE

Timeline

Cloud Consultant

Coinbase
09.2024 - 03.2025

Cloud Engineer Associate

ScaleCapacity
05.2022 - Current

Bachelor of Technology - Computer Science

JNTU Hyderabad

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