Om Prakash Agrawal
Varanasi
Summary
Dynamic leader with expertise in branch operations, staff recruitment, and customer relationship management. Proven ability to enhance customer satisfaction and drive sales through effective team management and innovative strategies.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Branch Head
HDFC LIFE INSURANCE
VARANASI
10.2021 - Current
- Led branch operations to enhance customer service and satisfaction.
- Managed staff recruitment, training, and performance evaluations effectively.
- Developed strategies to increase insurance product awareness among clients.
- Facilitated communication between management and team members regularly.
- Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
- Developed strategies to increase sales and improve customer satisfaction levels.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Provided guidance and support to subordinate employees as needed.
- Assisted with recruitment efforts for positions within the branch when needed.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
CADM
HDFC LIFE INSURANCE
VARANASI
10.2019 - 10.2021
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
GSM
HDFC LIFE INSURANCE
VARANASI
10.2014 - 10.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
SSM
HDFC LIFE INSURANCE
VARANASI
10.2013 - 10.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Manager
HDFC LIFE INSURANCE
VARANASI
12.2010 - 10.2013
- Led sales teams to achieve targets and expand market presence.
- Developed training programs for new sales representatives and existing staff.
- Designed strategic sales plans aligned with company goals and initiatives.
Education
Bachelor of Science - Science
IGNOU
VARANASI 08.1998 - 06.2003
Skills
- Branch operations
- Staff recruitment
- Customer relationship management
- Sales strategies
Languages
Hindi
First Language
English
Beginner (A1)
A1
Certification
- Got regular certification of various contest both national and international
Accomplishments
- Got Award and Certificates at various levels for Top Performance within the organisation.
Timeline
Branch Head
HDFC LIFE INSURANCE
10.2021 - Current
CADM
HDFC LIFE INSURANCE
10.2019 - 10.2021
GSM
HDFC LIFE INSURANCE
10.2014 - 10.2019
SSM
HDFC LIFE INSURANCE
10.2013 - 10.2014
Sales Manager
HDFC LIFE INSURANCE
12.2010 - 10.2013
Bachelor of Science - Science
IGNOU
08.1998 - 06.2003