Onkar Jagatap
Kolhapur
Summary
At Accenture, I spearheaded shift operations as an Infra Managed Service Analyst, excelling in SUSE Linux and multi-cloud environments (AWS, GCP, Azure, VMware) while leading teams towards seamless service delivery. My expertise in server administration and team management significantly enhanced operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Infra Managed Service Analyst
Accenture
Pune
06.2021 - Current
- Leading the shift operation as a shift lead, ensuring smooth transitions, and effective task management.
- Providing 24/7 L2 support for clients, ensuring prompt issue resolution, and maintaining service availability.
- Managing SUSE Linux administration and working with various SAP tools to perform daily tasks and activities.
- Performing manual and automated OS patching for Linux and Windows systems.
- Executing SLES 15 OS upgrades using automation techniques.
- Conducting server scaling, VMware migration, and LVM management tasks.
- Creating and managing snapshots for data backup and recovery.
- Handling server management on AWS , GCP, VMware and Azure platforms
Education
Bachelor of Engineering (BE) - Mechanical Engineering
Shivaji University
Kolhapur, Maharashtra01.2020
Skills
- SUSE Linux, AWS, GCP, Azure, and VMware
- User/group account management, daemon/process management
- File system management (LVM), Symbolic/hard link manipulation
- Job scheduling with Cron, package management (RPM, Zypper)
- Server administration, troubleshooting, maintenance, and performance monitoring
- Configuring CIFS, Samba, NFS exports, and SFTP
- ITIL processes, Incident and Change Management, support documentation
- Knowledge transfer, team management, basic networking
- Tools: Putty, SAP tools
- Shift lead experience, managing team operations and ensuring smooth transitions
Certification
- Linux System Administrator Training from Accenture
- AWS Solutions Architect Associate
- Az900 - Microsoft Azure Fundamentals
- GCP - associate cloud engineer
Timeline
Infra Managed Service Analyst
Accenture
06.2021 - Current
Bachelor of Engineering (BE) - Mechanical Engineering
Shivaji University
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