Osman Mohammed Javeed
Hyerabad
Summary
Results-driven Accounting Executive with a proven record of optimizing financial performance. Expertise in strategic financial initiatives and team leadership. Seeking a challenging executive role to leverage analytical skills and drive organizational success
Overview
3
3
years of professional experience
Work History
Transaction Risk Investigator
Amazon
01.2023 - 01.2024
- Investigated suspicious activities and behaviors of the fraudster that could pose a risk to Amazon or our customers in global markets
- Ensured high quality decision by applying Buyer Abuse prevention standard operational procedures set by the organization to Identify known abuse patterns, discover new modus operandi trends and take actions to minimize risks, Used a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions to identify fraudsters and prevent any abuse
- Taken appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk, Maintain high levels of confidentiality and data security standards
- Achieve weekly productivity and quality standards for investigations set by the organization
- Communicated via email to internal customers and financial institutions to make informed decisions about risk
- Achieved 90% of organization satisfaction rate by meeting all the KPIs with high productivity and high accuracy standards set by the organization
- Participated in a new process of preventing fraud as a Pilot investigator
- Helped new investigators with their investigation to prevent any over enforcement on the customer’s account while maintaining my productivity goals and KPIs
- Received Reward and Recognition for Master performer of the week.
- Conducted investigations into suspicious transactions to identify and mitigate risk.
- Collaborated with internal teams such as legal, compliance, and operations to ensure accurate investigation results.
- Analyzed customer data, transaction information, and other relevant documents for potential fraud.
- Assisted in developing policies and procedures related to transaction risk management.
- Developed investigative strategies to detect fraudulent activities in a timely manner.
- Identified trends in suspicious transactions using data analysis techniques.
ASSOCITAE CUSTOMER SUPPORT
TECHMAHINDRA
02.2021 - 06.2022
- Give accurate an appropriate information to customers in first call meeting the organizations target for First Call Resolution
- Identifying customer needs and clarifying doubts within in a timely fashion and meeting organizations target of Actual Call Handling
- Feeding customer’s query and resolution provided in the customer’s account
- Demonstrated mastery of customer service call script provided by the organization
- Built sustainable relationship and engage customer by taking extra mile
- Answered up to 100 calls in a high volume call center environment and provided right information
- Multi-tasking from clarifying customer requirements by handling 8 tools and supporting colleagues.
- Maintained records of customer interactions and transactions.
- Created detailed reports for escalated customer cases.
- Consulted with customers to resolve service and billing issues.
Education
BACELORS OF COMMERCE -
OSMANIA UNIVERSITY
COMMERCE -
INTERNATIONAL INDIAN SCHOOL JEDDAH
Skills
- Excellent Communication skills with fluency in English
- MS- office
- Critical thinker
- Requirement Gathering
- Project Coordination
- Collaborative & Proactive
- Performance-Focused
- Growth-Oriented
- Decisive & Calm under Pressure
- Analytical mindset
- KPI Tracking
- Quality Assurance
- Operations Analysis
- Process Improvements
- Customer Relationship Management
Personal Information
- Father's Name: MOHD JAVEED SHAIK
- Date of Birth: 03/12/97
- Marital Status: SINGLE
Languages
- ENGLISH
- URDU
- HINDI
Accomplishments
- Master performer of the week
Languages
Urdu
First Language
English
Advanced (C1)
C1
Affiliations
- Basketball
- Swimming
Timeline
Transaction Risk Investigator
Amazon
01.2023 - 01.2024
ASSOCITAE CUSTOMER SUPPORT
TECHMAHINDRA
02.2021 - 06.2022
BACELORS OF COMMERCE -
OSMANIA UNIVERSITY
COMMERCE -
INTERNATIONAL INDIAN SCHOOL JEDDAH
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