Owee K. Kudalkar

Assistant Sales Manager - (02/2022 – 06/2023)

• Managed bookings & payments of Preferred Sales Agents (PSW).
• Oversaw day-to-day operations of the travel sales department and sales professionals to ensure alignment with company objectives.
• Trained and mentored sales representatives to foster a high-performance culture.
• Identified new market opportunities and initiated partnerships with key travel agencies.
• Handled escalation calls and emails from passengers, updating status to the senior management team.

Travel Advisor (10/2014 – 06/2020)

• Consulted walk-in clients and calls.
• Advised customers on Visa Documentation for UK & Schengen visas, ensuring timely submission of required documents.
• Collected full payment for tours booked and ensured timely handover of documents.
• Managed cash transactions (INR / GBP) and served B2B, B2C clients.
• Coordinated with Visa Department and Operation Team in Mumbai
• Communicated with UK sales and operations team as needed.
• To manage bookings and payments from Chennai branch office.
• Followed up on payments and documents.
• Handled chat process for 9 months.

Training Tour – Visited Scotland for 4 days for training purposes.

• Working on files received from the quotation team and preparing the itinerary accordingly.
• Sending reservation requests to hotels, restaurants, excursions, and local tour guides.
• Preparing vouchers for hotels, restaurants, and excursions.
• Handover files along with vouchers to the Tour Manager.
• Co-ordination with new restaurants and doing contracts with them.