P Benedict

• Monitoring of field complaints and resolutions for South Zone for VECV Engines & Driveline.
• Handling 2 Gensets OEMs and 3 Industrial OEMs Volvo construction, TEREX & ROOTS
• Provide support and feedbacks in analysis and MIS of complaints
• Training of field service personnel of SD / Genset & Industrial OEM.
• Periodic audits & checks at Dealers/OEAs/OEMs for spares and tools availability, technician training needs, complaint management
• Periodic interaction with OEAs/OEMs / Product and Process audits
• Ensuring timely resolution of queries / complaints / claims
• Responsibility of Parts and Lubes business from South region.
• Network expansion needs and identification & prospects identification.
• Established process in monthly orders collection and increased revenue of 80% in parts business.
• Validating product quality and installation at respective OEMs
• Competencies & Capabilities in Current Role;

- Proficiency in Microsoft Excel, Microsoft ppt, Dealer Audits etc.

- Task Management

- Relationship building & management

- Co-ordination ability, Multi-functional and Man-power Handling

- Good Communication & presentation skill

- Market & Potential growth analysis for Business development.

• Responsible for Technical Service & Operations of Gujarat Region consisting population of 1000 Compressors.
• Responsible for increasing Aftermarket Revenue through promotion of different Aftermarket products
• Managing Dealer Network and supporting dealership for development of engineer’s capability & sales targets.
• Providing Aftermarket Service Support to Single Stage & Double Stage Compressor; Extended service support to Out of Warranty Equipment Ashok Leyland, Kohler, Mahindra & Cummins Diesel engines powering Portable compressors, Trolley mounted diesel generators & Light tower.
• Ensure total Customer satisfaction & retain existing Customer Loyalties
• Promote service as business line & promote parts business
• Organize Service Camps in coordination with dealers.
• Special focus on dealer manpower development
• Coordination with Capital Equipment Sales Team and ensure seamless approach to Customer
• Coordinating and supported dealer for parts business and increased revenue of 80%
• Impart training to dealer service team and be their mentor.

CUSTOMER SUPPORT, Field Service – Nagpur, Maharashtra

• Attended Training in Cummins Technical Training Centre, Pune for period of 6 Month (13/11/2013 – 10/05/2014) in Basics of Diesel Engine, Basic Electrical & Electronics Training, Cummins Engines & Controller Familiarization.
• Managing and supporting technically to key account customers like Western Coalfields Limited, Ultra tech Cements, Chandrapur Super Thermal Power Plant Etc. with engine population of 600 HHP engines.
• Providing Service & Maintenance Support in Power car powering Garibrath Express at West Central Railways.
• Extended warranty service support to Critical End Customers.
• Supporting dealership in Engine Warranty decision and Technical failure analysis in major failure.
• Taken Ownership in pro-active monitoring, maintenances to reduce engine downtime in mining, gensets & construction equipments.
• Enhanced Own Technical Knowledge on Cummins Electrical and Electronic Control Modules to independently handle Electronic engines.

CUSTOMER SUPPORT – Field Service Manager – Pune, Maharashtra.

• Field Service Event Manager handling dealership and Monitoring Key Performance Initiatives of Dealership (MTTR, RECT & NEPI).
• Providing service support to Cummins Engines powering applications such as Diesel Generators, Compressors etc.
• Conducting Various Audits such as Warranty, Dealer scorecard audit for improvement of Dealer performance.
• Providing Field Support such as troubleshooting & fault finding to Dealer Service Engineers. Attending Customer Sites in Critical issues for Customer Support.
• Helping engineering team PQC (Product Quality Committee) projects in Field activities on Customer sites.
• Site Engineering Providing Service support to Railway Locomotives Powered by QSK 50L in DEMU 1600 HP across Central Railway Region.
• Pro-Active and Reactive issues parts analyzing and planning to ensure 100% availability of parts during maintenances & common failures as engine are in Infant care project.
• Analyzing failures and initiating preventive measures at Field level operation.
• Conducting and Organizing Service camp for interaction with customers and develop business.
• Supported management protocols, decisions and plans within company structure, atmosphere and culture.
• Engaged with key stakeholders and partners on needs and initiated efforts to define and document requirements.