P. Gayathri
Chennai
Summary
Dynamic Operations Lead at Valuelabs India, adept in service management and team leadership. Proven track record in enhancing operational efficiency through quality audits and effective stakeholder management. Skilled in problem-solving and training development, driving team success and customer satisfaction in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Lead
Valuelabs India Private Limited
Hyderabad
01.2021 - 01.2026
- Led a team in managing end-to-end BAU operations, Roster Preparation, including request handling, quality audits, process knowledge training, Article preparation and regular process updates.
- Responsible for preparing and analyzing utilization reports covering process creations, leavers, Shutterstock, and license utilization.
- Handled Service Management, Problem Management, Access Management, Active Directory, Major Incident Management, Emergency Incident Management, escalations, and stakeholder and vendor management.
- ITIL V4 Foundation Course certified.
Senior Process Executive
Cognizant Technology Solutions
Chennai
01.2019 - 01.2021
- Hands on experience in Technical Support (Software and Hardware) US & Canada - Handling Inbound and Outbound Calls, Working and Resolving Technical Related (Application, OS, Boot, Internet) Issues on Chromebook, Android, Windows Computers, Tablets and Smart Phones(Android).
- Also Worked in Printers (Network), Scanners.
Associate - IT Helpdesk
Sutherland Global Services
Chennai
01.2018 - 01.2019
- Hands on experience in Technical Support (Software and Hardware) US & Canada - Handling Inbound and Outbound Calls, Working and Resolving Technical Related (Application, OS, Boot, Internet) Issues on Chromebook, Android, Windows Computers, Tablets and Smart Phones(Android).
- Also Worked in Printers (Network), Scanners.
Education
B.E - ECE
Prathyusha Engineering College
Thiruvalur01.2017
H.S.C -
Saraswathi Matriculation Higher Secondary School
Villupuram01.2013
S.S.L.C -
Saraswathi Matriculation Higher Secondary School
Villupuram01.2011
Skills
- Ability to work in a team with diverse backgrounds
- Service management
- Major incident management
- Quality audits
- Process knowledge training
- Customer relationship management
- Stakeholder management
- Vendor management
- Problem solving
- Team leadership
- Training development
- Effective communication
- Scheduling coordination
- Acknowledgment of customer needs
- Strong team building skills
- KPI tracking
- Operations management
- Team Training
- Cost control
- Customer relations
- Creativity
- Determination
Certification
ITIL V4 Foundation Course completed on 2025
• Soft skill English training, INFOSYS, 02/29/16 - 03/04/16
• Soft skill & aptitude training, IBM, 2014
• Embedded system development, IBM, 06/30/16
• Photoshop, SMART VIEW INSTITUTE, 06/10/13, 04/08/13 - 05/08/13
• AutoCAD, SMART VIEW INSTITUTE, 05/25/13, 03/20/13 - 05/20/13
• Soft skill English training, INFOSYS, 02/29/16 - 03/04/16
• Soft skill & aptitude training, IBM, 2014
• Embedded system development, IBM, 06/30/16
• Photoshop, SMART VIEW INSTITUTE, 06/10/13, 04/08/13 - 05/08/13
• AutoCAD, SMART VIEW INSTITUTE, 05/25/13, 03/20/13 - 05/20/13
Activities
- Got certification from the REGIONAL TELECOM TRAINING CENTRE of BHARAT SANCHAR NIGAM LIMITED[BSNL], MaraiMalaiNagar, Chennai, 07/15/15
- Participated in the Industrial Visit to DOORDHARSHAN, Chennai and understood how the Nationwide Transmission occurs., 02/04/15
- Visited ALL INDIA RADIO[AIR], Mylapore, Chennai and got some idea about BROADCASTING., 01/24/14
In Plant Training
08 days, 04/30/16 - 05/07/16, Telecommunication, Neyveli Lignite Corporation limited
Workshop Attended
- BRAIN COMPUTING INTERFACE, PANTECH PRO ED PVT LIMITED, VISION 2016, College of Engineering Guindy, Anna University, Chennai, 03/20/16
- BASIC PCB DESIGN, ENTREPRENEURS DEVELOPMENT CELL, Jaya Engineering College, 02/27/16
Paper Presented
PAPER PRESENTATION, VIDYUTRENDZ 2k16, 03/01/16, Chennai Institute of Technology
Additional Information - Skills Set
Ability to work in a team with diverse backgrounds, Creativity, Determination
Languages
- English
- Telugu
- Tamil
Extracurricular Activities
Event Coordinator (Line Follower) at Prathyusha Engineering College Initiator for English Club at Prathyusha Engineering College Class Representative at Prathyusha Engineering College and Saraswathi Matriculation Higher Secondary School Symposium Vice President at Prathyusha Engineering College Participated in ICTACT YOUTH TALK EVENT speech elocution at Prathyusha Engineering College
Disclaimer
I hereby declare that the information furnished above is true to the best of knowledge.
Job Profile
Led a team in managing end-to-end BAU operations, Roster Preparation, including request handling, quality audits, process knowledge training, Article preparation and regular process updates. Responsible for preparing and analyzing utilization reports covering process creations, leavers, Shutterstock, and license utilization. Handled Service Management, Problem Management, Access Management, Active Directory, Major Incident Management, Emergency Incident Management, escalations, and stakeholder and vendor management. ITIL Foundation certified. Also has hands on experience in Technical Support (Software and Hardware) US & Canada - Handling Inbound and Outbound Calls, Working and Resolving Technical Related (Application, OS, Boot, Internet) Issues on Chromebook, Android, Windows Computers, Tablets and Smart Phones(Android). Also Worked in Printers (Network), Scanners.
Personal Information
- Father's Name: M. Panneerselvam
- Date of Birth: 12/14/95
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Operations Lead
Valuelabs India Private Limited
01.2021 - 01.2026
Senior Process Executive
Cognizant Technology Solutions
01.2019 - 01.2021
Associate - IT Helpdesk
Sutherland Global Services
01.2018 - 01.2019
B.E - ECE
Prathyusha Engineering College
H.S.C -
Saraswathi Matriculation Higher Secondary School
S.S.L.C -
Saraswathi Matriculation Higher Secondary School