P Sravan Kumar
Hyderabad
Summary
Results-driven professional with extensive experience in customer service and operational management, specializing in relationship building and team leadership. Proven track record of driving customer satisfaction while consistently exceeding revenue goals. Committed to fostering a high-performing team culture within a dynamic and demanding service environment.
Overview
12
12
years of professional experience
Work History
Assistant Manager – CSG
AIMIL Ltd
Hyderabad
06.2022 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed installation, qualification, and calibration processes for cleanroom monitoring systems within the Telangana and Andhra Pradesh region.
- Addressed installation, calibration, and AMC complaints.
- Generated extensive paperwork for IQ, OQ, DQ,FDS,SDS,HDS of forthcoming projects and products.
- Supervised spares inventory against warranty claims and paid jobs.
- Ensured all serviced products met company standards before delivery to customers.
- Assessed service outcomes by analyzing responses from customers regarding installed systems in customer premises.
- Managed timely follow-ups for sent quotes and invoices.
Promoted as Asst Manager -Service for South India
TechnoValue Solutions Pvt ltd
Hyderabad
04.2021 - 05.2022
- Directed team of five employees, maintaining productivity and exceptional customer service.
- Organized demonstrations targeting new client leads alongside the sales team.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Recruited and hired qualified candidates to fill open positions to meet job requirements.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Monitored staff performance and addressed issues.
- Recruited and trained new employees
Service Engineer
TechnoValue Solutions Pvt ltd
Bangalore
12.2017 - 03.2021
- Managed installation, qualification, and calibration processes for HVAC systems within the southern region of India.
- Addressed installation, calibration, and AMC complaints.
- Generated extensive paperwork for IQ, OQ, DQ,FDS,SDS,HDS of forthcoming projects and products.
- Supervised spares inventory against warranty claims and paid jobs.
- Ensured all serviced products met company standards before delivery to customers.
- Assessed service outcomes by analyzing responses from customers regarding installed systems in customer premises.
Promoted to Sr.Service Engineer
Swan Technical Services Pvt Ltd
Hyderabad
11.2016 - 11.2017
- Conducted installation, calibration, and performance checks of AAQMS, CEMS, WMS, and EQMS for the cement and pharma industries in Maharashtra, Mumbai, Telangana, and Andhra Pradesh.
- Coordinated project management processes aligning with outlined customer standards.
- Delivered remote support for data acquisition issues.
- Resolved issues related to preventive maintenance and performed timely calibrations.
Service Engineer
Swan Environmental Pvt Ltd
Hyderabad
06.2014 - 10.2016
- Managed installation and calibration of AAQMS, CEMS, WMS, EQMS systems in Gujarat and Rajasthan.
- Coordinated project management processes aligning with outlined customer standards.
- Delivered remote support for data acquisition issues.
- Resolved issues related to preventive maintenance and performed timely calibrations.
BRAVIA Engineer
Universal Electronics
Hyderabad
07.2013 - 05.2014
- Conducted setup and instructional sessions for SONY entertainment products for clients.
- Managed APNEWSIS SAP server tasks involving new unit and service inquiries.
- Supervised spares inventory against warranty claims and paid jobs of SONY products.
- Ensured all serviced Sony items met company standards before delivery to customers.
- Assessed service outcomes by analyzing responses from registered users regarding new installations.
- Effectively increased sales of SONY's extended warranties through detailed explanations of post-warranty concerns.
Education
B. Tech - Electronics and Communication Engineering
S.V.Institute of engineering and technology
Hyderabad01.2013
Intermediate - M.P.C
MNR Jr College
Hyderabad01.2009
SSC -
Bharatiya Vidhya Bhavan High School
Hyderabad01.2007
Skills
- Team leadership
- Customer service
- Inventory management
- Technical support
- Equipment maintenance
- Staff training
- Problem solving
- Time management
- Communication skills
- Project management
- Sales growth
- Verbal and written communication
- Customer service and satisfaction
- Customer relations
- Cost reduction
- Recruiting and interviewing
- Vendor relationship management
- Microsoft office expertise
- Project management abilities
- Customer relationship management (CRM)
- Staff training and development
- Negotiation
- Reporting and documenting
- Business development understanding
- Customer rapport
Disclaimer
I hereby declare that the above written particulars are true for best of my knowledge and belief.
Personal Information
- Father's Name: P. Suresh Kumar
- Date of Birth: 04/27/92
- Marital Status: Married
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Kannada
Beginner
A1
Accomplishments
Received Raising Star award by TechnoValue Solutions Pvt. Ltd.
Received Best Service Team Award twice by Aimil Ltd
Timeline
Assistant Manager – CSG
AIMIL Ltd
06.2022 - Current
Promoted as Asst Manager -Service for South India
TechnoValue Solutions Pvt ltd
04.2021 - 05.2022
Service Engineer
TechnoValue Solutions Pvt ltd
12.2017 - 03.2021
Promoted to Sr.Service Engineer
Swan Technical Services Pvt Ltd
11.2016 - 11.2017
Service Engineer
Swan Environmental Pvt Ltd
06.2014 - 10.2016
BRAVIA Engineer
Universal Electronics
07.2013 - 05.2014
B. Tech - Electronics and Communication Engineering
S.V.Institute of engineering and technology
Intermediate - M.P.C
MNR Jr College
SSC -
Bharatiya Vidhya Bhavan High School
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