P. Vinay Kumar

GPB – Client Lifecycle Management (CLM) – Periodic Review Team

• Managed end-to-end Client Lifecycle Management activities for Global Private Banking (GPB) Individual and Entity clients, ensuring compliance with HSBC Global Standards, regulatory obligations, and internal governance frameworks.
• Conducted KYC periodic reviews, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and AML assessments to maintain accurate and compliant client profiles.
• Reviewed and validated tax-related documentation, including FATCA, Common Reporting Standard (CRS), tax residency declarations, Tax Identification Numbers (TINs), and other regulatory tax information requirements.
• Assessed client tax profiles and ensured accurate capture of tax residency, controlling persons, beneficial owners, and entity classification details in line with global tax transparency regulations.
• Performed due diligence on complex client structures, including trusts, foundations, holding companies, partnerships, and other legal entities, with focus on ownership, control, tax obligations, and regulatory reporting requirements.
• Reviewed beneficial ownership structures, authorised signatories, source of wealth/funds information, and supporting tax documentation to identify gaps and mitigate compliance risks.
• Partnered with Relationship Managers, Compliance, Tax Advisory teams, and global stakeholders to resolve complex KYC, FATCA, CRS, and client documentation matters.
• Supported remediation activities related to tax documentation deficiencies, ensuring timely closure of exceptions and alignment with regulatory expectations.
• Acted as Process Pilot and Subject Matter Expert (SME), providing floor support and guidance on complex operational, KYC, and tax-related queries.
• Trained, mentored, and supported onboarding of new joiners while driving knowledge sharing, quality improvements, and process consistency.
• Achieved full accreditation across Individual and Entity client processes, demonstrating strong expertise in CLM, KYC, and tax compliance requirements.
• Worked across key banking and compliance platforms including Appway, Avaloq, EDMS, World-Check, and Dun & Bradstreet (D&B) to support client lifecycle and regulatory review activities.

KYC Operations Analyst – Wealth Personal Banking

• Managed KYC profile updates in accordance with HSBC Global Standards, ensuring accurate completion of CDD (Customer Due Diligence) templates, risk assessments, and required client documentation.
• Performed Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for Wealth Personal Banking clients, including High, Medium, and Low-risk customers, SCC, and PEP profiles.
• Conducted transaction monitoring across customer products to identify potential AML risks and ensure regulatory compliance.
• Executed Premier and Non-Premier client reviews using the Customer Review Tool (CRT), ensuring timely completion of periodic reviews.
• Researched client information through internal and external sources, analysed supporting documents, and maintained compliance with regulatory KYC requirements.
• Reviewed and updated client identification and KYC information, including IDVA records, in Browser Main Menu (BMM).
• Conducted quality audits on RBWM client profiles updated by the inputting team to ensure accuracy, completeness, and adherence to policies.
• Ensured effective implementation of AML regulations, HSBC Global Standards, and internal compliance policies and procedures.
• Coordinated with Relationship Managers and internal teams to obtain required documentation and resolve KYC-related queries.
• Supported operational activities including profile allocation, team coordination, and issuance of client correspondence letters.

CKYCR (Central Wealth Personal Banking) – Records Registry

• Managed KYC profile updates for Central Wealth Personal Banking in compliance with HSBC Global Standards, ensuring accurate completion and documentation through Trackwizz (KYC management tool).
• Coordinated with vendors and process SPOCs to obtain required documents and resolve KYC-related requirements.
• Worked on Trackwizz queues to review, process, and complete cases within defined timelines.
• Participated in business calls to discuss process updates, operational issues, and MIS-related requirements.
• Prepared and shared daily, weekly, and monthly MIS reports with business stakeholders for governance and performance tracking.
• Managed daily file preparation and shared data with vendors for timely record updates.
• Handled exceptions raised with CERSAI (Central Registry of Securitisation Asset Reconstruction and Security Interest of India) and ensured appropriate resolution.
• Addressed customer complaints received from internal teams by coordinating with relevant stakeholders and providing timely responses.
• Managed vendor-raised exceptions by collaborating with respective SPOCs and ensuring closure of issues.
• Prepared and released MIS reports as per agreed schedules and reporting frequencies.

TRAINER :

• Trained new joiners on process workflows using the organization's standard training methodology.
• Communicated process updates and procedural changes to the team in a timely manner.
• Conducted daily team meetings to review performance, share updates, and address operational concerns.
• Performed quality checks for the team to ensure accuracy, compliance, and adherence to defined process standards.
• Ensured quality standards were met in line with agreed PLA/SLA requirements and conducted feedback sessions for new joiners as needed.
• Delivered comprehensive training on CKYCR processes and developed team members into proficient CKYCR professionals.
• Provided constructive performance feedback, identified repeat errors, and coached underperforming employees to improve performance.
• Mentored trainees through a structured feedback mechanism, ensuring continuous learning and skill development.
• Monitored trainee progress, assessed performance, and recommended improvement plans to achieve operational and quality objectives.

• Managed inbound and outbound calls related to hospital claims, cashless approvals, and claim status updates.
• Handled customer grievance calls and monitored call quality to ensure effective resolution and service excellence.
• Provided guidance to customers on health insurance benefits, policy features, and claim-related processes.
• Assisted individual customers, corporate clients, and beneficiaries under state and central government-sponsored health insurance schemes.
• Shared regular updates with team members regarding policy terms and conditions, process changes, and operational guidelines.
• Planned targets, monitored performance metrics, and ensured achievement of daily, weekly, and monthly business goals.
• Motivated and supported team members to improve productivity, enhance customer satisfaction, and achieve service excellence.