Pranay Pratap Singh
Operations Manager
New Delhi
Summary
Self -starting and resourceful Operations Manager, brings experience in supply chain, logistics and warehouse leadership roles and meeting FMCG and e-commerce organizational needs. Skilled at transportation management, vendor management maximizing cost control, minimizing losses and optimizing labor management strategies to enhance operational success. Analytical problem-solver and team player with good planning and communication skills with a proven track record of introducing lean principles, team building, productivity improvement for industry leading brands across the globe.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager I
Amazon Seller Services
New Delhi
07.2020 - Current
- Handled day-to-day shipping and receiving overseeing more than 86K packages per day with 100+ employees in a 300000 sqft. warehouse.
- Conducted inventory audits with 98% accuracy following company procedures.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Lead Bi-weekly and monthly 4M plans with controls and leverages to prevent overages and counter contingencies in line with the S&OP inputs.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reduced process bottlenecks by process improvements, training and coaching employees on practices, procedures and performance strategies.
- Reduced waste by 35% with staff supervision and using first-in first-out method.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Cleaned and maintained warehouse in compliance with 5S and OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
Sr. Greenlight Specialist
Uber
Delhi NCR
02.2019 - 07.2020
- Lead a cluster of 23 support centers with 53 members in a multi layered team across Delhi NCR
- Established and oversaw performance targets for contact center associates.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Established touch points with vendor partners across the with city to enhance footprint and partner experience.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented high-quality work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Sr.Supply Chain Executive
Nature Bio Foods Ltd
Rotterdam / Gurugram
12.2017 - 01.2019
- Setup inland supply chain network in Europe and backend operations in Gurugram, India to manage offshore operations in Customer service and Logistics
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Conducted research to identify new routes to Optimize transportation planning reducing cost by 40%.
- Handled day-to-day shipping and receiving overseeing more than 500 Tonnes per day.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Negotiated with various freight companies and received annual contracts, resulting in cost savings of 9%.
- Prepared updated shipment reports for executives and clients.
- Kept corporate departments and customers updated on critical shipments.
- Developed 3PL warehouse cluster across Europe that provided best cost with appropriate service levels to achieve organizational goals.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Collaborated with manufacturing and supply chain teams in India for timely deliver of containers in accordance OTIF requirements of clients.
- Conducted inventory audits with 99% accuracy following company procedures.
- Planned order fulfillment capacity and deployed levers to accommodate for contingency and ad-hock requests.
Logistics Team Lead
Zomato
Delhi NCR
05.2017 - 07.2017
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Conducted research to address shipping errors and packaging mistakes and relayed the same to restaurant facing teams.
- Negotiated with various freight companies and received annual contracts, resulting in significant cost savings.
- Planned delivery routes, hubs and nodes according to traffic, weather and types of delivery.
- Oversaw delivery portfolio encompassing 27 locations in Delhi NCR
- Managed resources effectively to avoid unnecessary delivery delays and improved TAT by 15%
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Oversaw and motivated team of 14 employees in contact centre to manage real time delivery escalations.
- Launching new cities for food delivery operations
- Handling a team of 15 associates for escalation management and delivery partner support.
Asst. Manager Operations
Gonoise.com
Delhi NCR
09.2015 - 04.2017
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
- Supervised 35 staff members tasked with handling materials management, planning and purchasing .
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Designed warehouse layouts, and work flowcharts to meet delivery targets.
- Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.
- Setup process for evaluating incoming shipments for quality issues and refurbished the sellable inventory to improve order fulfillment by 15% and reducing cost by 8%.
- Scaled up day-to-day shipping by 5X from 700 orders to 3500 packages per day.
- Managed over 20 employees in 15000 square-foot warehouse.
- Oversaw and motivated team of 20 employees in warehouse of 15000 square-foot to increase efficiency by 20%.
- Worked with 3PL courier partners to reduce courier returns by 25%.
Operations Intern
Gonoise.com
06.2015 - 08.2015
- Drafting SOPs for operations
- Inventory management and mapping
- Increased order fill rate from 78% to 97%
- Designing and implementing warehouse layout
- Training a team of associates and team leads on defined SOPs.
Education
Biotechnology
Amity University Uttar Pradesh
Noida 05.2009 - 05.2013
Advanced Certificate in Operations - Operations Management
All India Management Association
Delhi 10.2014 - 01.2015
Skills
SAP
Supply chain distribution
Route optimization
Distribution and warehousing
Operational management
Product replenishing
Lean principles
Customer Relationship Management
Vendor Management
Transport Management
Timeline
Operations Manager I
Amazon Seller Services
07.2020 - Current
Sr. Greenlight Specialist
Uber
02.2019 - 07.2020
Sr.Supply Chain Executive
Nature Bio Foods Ltd
12.2017 - 01.2019
Logistics Team Lead
Zomato
05.2017 - 07.2017
Asst. Manager Operations
Gonoise.com
09.2015 - 04.2017
Operations Intern
Gonoise.com
06.2015 - 08.2015
Advanced Certificate in Operations - Operations Management
All India Management Association
10.2014 - 01.2015
Biotechnology
Amity University Uttar Pradesh
05.2009 - 05.2013