Customer Needs Assessment, Product Discovery, Market Research
Padmakanth Chandrapati
Product Owner
Visakhapatnam
Summary
· Passionate Product Owner having 6 years of experience in managing digital products across multiple domains with experience in Business transformation, Business Analysis, Stakeholder Engagement.
· Experience in managing stakeholders requirements by conducting brainstorming sessions, interacting with customers and bridging the gap between the business and technology and helping customers met their actual needs using Blue Ocean strategy frameworks.
· Experience in designing the Business Process Re - engineering for multiple stakeholders using Customer Journey mapping.
· Good exposure on generating customer data insight using Power BI, SAP Business Objects and MS Excel.
· Experience in developing 0 - 1 product to the clients and generating customer feedback using Net Promoter Score .
· Experience in designing product roadmaps for digital products using Mural tool.
· Experience in working on SAFe methodology and JIRA.
· Good exposure on Financial Statement analysis using different methodologies like CAGR.
· Good exposure on Machine Learning models on Supervised and Unsupervised categories, deployed models using Excel - Solver tool.
· Willing to learn new technologies, domains and tools.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Product Owner
TIAA
Pune
04.2022 - Current
- Collaborates with business owners of Nuveen (an asset management company that was recently acquired by TIAA) and identified the customer pain points on current product (RedOak – Compliance application), interacted with different segments of customers to understand the actual needs, and defined product strategy themes. These help in re-designing the Business Process of the product across different geographies.
- Manages the Product roadmap by interacting with ART Product Manager, interacts with agile team and conducts PO sync events for feature dependency discussion.
- Experience in managing features and user stories, aligns agile team to PI objectives, conducts PI planning in coordination with PM, RTE and defines user stories, acceptance criteria to the corresponding features.
- Coordinates with Compliance teams of TIAA and Nuveen business stakeholders, defines the matrix (KPI’s) for each feature and conducts brain storming sessions with the data management on designing canvas reports on Power BI.
- Identifies CoRA’s capabilities using SWOT analysis, demonstrates deployed features to the business owners, manages the customer feedback on regular basis using NPS application data.
- Business Impact: - CoRA platform has integrated across different customer touchpoints in Compliance team and reduces the compliance reviewer scrutiny time by 45%.
- Experience in developing sample designs using FIGMA tool, demonstrates to ART teams and makes necessary changes on the design with the feedback.
- Collaborates with different agile teams, conducted Scrum of Scrums, PO sync events, prepared PI planning Objectives, and demonstrated to the Product Managers for acceptance
- Manages and updates the feature backlog in JIRA by collaborating with business managers
- Evaluates the scrum team performance by calculating the focus factor of the individual resource for each sprint and assess the gap in performance of agile team by comparing velocity values of each sprint .
Senior Business Analyst
TCS
Hyderabad
03.2018 - 04.2022
- Evaluated the Business model of client using Service blueprint methodology, identified key issues in the business model and suggested recommendations on operational value streams.
- Conducted GAP analysis, analyzed current product using JAD methodology and suggested improvements. The SSO functionality reduces the processing time of customer by 25% of total spent time.
- Analyzed the impact of change with existing system/structure and suggested technology-based solutions for enhancing functional efficiency. The Data Driven Chabot product has deployed and integrated with whatsapp via API. The solution has reduced the customer calls, grievances by 30%.
- Synthesized current business intelligence data to produce reports (using Power BI desktop) and polished presentations, highlighting findings and recommending changes. The insights helped client in re- defining the strategies and attain competitive advantage.
- Participated in UAT and developed test cases for unit testing based on functional specifications.
- Conducted primary research and evaluated the user personas of customers and designed strategies, frameworks that clients understand the pain points in the business process using Weighted Average Factor assessment
Sales Analyst
TCS
Hyderabad
03.2014 - 05.2016
- This role encompasses two key aspects – Strategy, Pre-Sales
- On the strategic front, showcased proficiency in business-to-business research, market assessment and analysis (via reports from Gartner & Forrester, Business Insider, one source etc.), and in analyzing various market forces/indicators to broaden horizons for business development and corporate growth
- Assisted Sales teams in developing Business Plans and Strategy for new and existing Customers
- Pre-Sales efforts included owning the complete sales cycle including lead generation, prospecting, meetings/follow-up discussions, assisting in RFI/RFP/RFQ process
- Demonstrated excellent documentation and presentation skills during various Business Proposals and Collateral Development.
Education
MBA - Marketing, Finance & MIS
IMI
Bhubaneswar 06.2016 - 03.2018
Bachelor of Science - Mechanical Engineering
JNTU
Narasaropeta 09.2009 - 04.2013
Skills
Product Management
Certification
Product Management
Interests
Timeline
SAFe Practitioner
08-2022
Product Owner
TIAA
04.2022 - Current
Product Management
03-2022
Senior Business Analyst
TCS
03.2018 - 04.2022
SAP Business Objects
11-2017
SAP Enterprise Resource Planning
08-2017
MBA - Marketing, Finance & MIS
IMI
06.2016 - 03.2018
Sales Analyst
TCS
03.2014 - 05.2016
Bachelor of Science - Mechanical Engineering
JNTU
09.2009 - 04.2013
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