PADMAPRIYA SATHANANDAM
Chennai
Summary
Trustworthy Salesforce Admin with 5 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Multi-skilled highly accomplished professional with 5 years of experience in Salesforce admin. Specialized in analysis tasks and training the team. Extensive experience in Requirement Gathering, Design & Analysis, deployment and migration. Capability to manage all stakeholders and drive conversation to closure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Accenture
Chennai
12.2018 - Current
- Responsible for a Healthcare/Pharmaceutical client for global integration from acquiring and managing client's relationship, delivery of projects, team management, revenue growth and automation
- Experience in user management, custom objects, custom fields, profiles, roles, permission sets, picklists, approval process, flows, email templates, email alerts, change sets, security settings, Reports, Dashboards and understanding apex classes.
- Experience in Classic and Lightning Experience in Sales Cloud.
- Experience in Veeva Modules - Account management, CLM, Approved email, Call management, Consent management, MCCP, Product management, Medical Inquiries, Events, Surveys and Sample management.
- Coordinated among multiple stakeholders and business in delivering the products and tasks.
- Salesforce administrator with 5 years of experience in production development, support and maintenance.
- Experience in Data Migration and Archival Project. Gathered and Processed nearly 60+ requirements and migrated 200+ users from application for 2 Salesforce application.
- Experience in salesforce testing, regression and UAT testing.
- Supported clients across countries of US, Europe and Canada regions.
- Provided technical support for Salesforce users by troubleshooting issues reported by them.
- Conducted unit tests before deploying any application changes into production environment.
- Implemented new features and enhancements on the existing system as per business requirements.
- Created and maintained workflow rules, validation rules and flows
- Configured various objects, fields, record types and page layouts in Salesforce.
- Managed user access and security settings in Salesforce.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Experience working independently and collaboratively
- Knowledge on tools JIRA, Confluence, Servicenow, Salesforce inspector, workbench, Dataloader and developer console.
- Experience in Data Migration and Archival Project. Gathered and Processed nearly 60+ requirements and migrated 200+ users from application for 2 Salesforce Veeva CRM application.
Education
BE - Computer Science
Anand Institute of Higher Technology
Chennai, TN04-2018
Skills
- Salesforce Admin
- Veeva CRM
- Agile Methodology
- Sales Cloud
- Lightning UI
- SQL
- Data Migration
- Microsoft Excel
- Salesforce Testing
Certification
Salesforce Admin Certification
Salesforce Platform Developer 1
Timeline
Salesforce Administrator
Accenture
12.2018 - Current
BE - Computer Science
Anand Institute of Higher Technology
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