Palak Tyagi
Process Associate
Ghaziabad
Summary
Dynamic Process Associate at Genpact with a proven track record in quality assurance and continuous improvement. Expert in process mapping and compliance monitoring, driving efficiency and productivity. Recognized for exceptional time management and effective communication, contributing to enhanced team performance and successful SLA accomplishment.
Overview
1
1
year of professional experience
Work History
Process Associate
Genpact
07.2024 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Monitored and reported on process performance to verify compliance with established standards.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Coordinated with Engineering Team to troubleshoot and resolve issues, minimizing downtime and maintaining productivity.
Education
MBA - Management & HR
Institute of Technology & Science
Mohan Nagar, Ghaziabad 04.2001 -
BBA - Management
Institute of Technology & Science
04.2001 -
Skills
Quality assurance
Schedule coordination
Presentations
Continuous improvement
Process flows
Process mapping
Compliance monitoring
Lean six sigma
Key performance indicators
SLA accomplishment
Time management abilities
Timeline
Process Associate
Genpact
07.2024 - Current
MBA - Management & HR
Institute of Technology & Science
04.2001 -
BBA - Management
Institute of Technology & Science
04.2001 -
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