Palash Badole
Project Manager-Ecommerce
Pune
Summary
Hardworking Project Lead with an exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables.
Overview
12
12
years of professional experience
4
4
Certificates
Work History
Ecommerce Project Lead
Wipro Technologies
7 2022 - Current
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Recruited, hired and supervised resources to staff project team.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Managed stakeholder expectations effectively through transparent communication of project updates, challenges, and successes.
- Managing the overall performance of the website, ensuring seamless user experience and efficient checkout process, Coupon creation, PDP updates.
- Collaborating with developers and technical teams to troubleshoot and resolve issues related to SFCC.
- Order tracking and reporting, check order flow between SFCC, SFDC and SAP.
- Created Looker Studio dashboards to visualize KPIs, and utilize Google Analytics for website and marketing insights.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Tools used: ServiceNow, Zendesk, Jira, Trello, Wordpress, AEM and Salesforce commerce cloud.
Ecommerce Consultant
MIR- Mosaic
04.2021 - 06.2022
- Monitored customer feedback closely to address concerns promptly while taking measures for preventing future issues.
- Enhanced website usability by conducting user testing and making necessary design adjustments.
- Reduced cart abandonment rates by improving checkout processes and offering personalized recommendations.
- Trained internal staff members on various aspects of e-commerce, fostering a culture of continuous learning and improvement within the organization.
- Analyzed website performance metrics, providing insights for data-driven decision-making towards enhancing e-commerce operations.
- Optimized product listings for better search engine visibility through keyword research and on-page optimization.
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Developed a comprehensive understanding of Amazon''s guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
- Marketplace covered - Amazon seller and vendor central, Wayfair, Etsy, Homedepot, Ebay and Walmart.
Operation Analyst cum Manager
Fulfillment center services
05.2020 - 03.2021
- Collected, arranged, and input information into database system.
- Developed written documents and reports related to programs and operations.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Cross-trained existing employees to maximize team agility and performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Tools covered: Global retail marketplaces, SQL, Slack, Asana , Shipstation and Advanced excel.
Co-Founder
Giftroom- Personalised Gifting Solutions
08.2016 - 04.2020
- Established foundational processes for business operations.
- Oversaw talent acquisition efforts, building a diverse team of skilled professionals who contributed significantly to the company''s success.
- Grew the customer base through targeted outreach and networking events.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Franchise Owner
P B Solutions
10.2012 - 12.2015
- Among the first in the country to introduce multi operator recharge software for Mobile and Dth.
- Created more than 100 retail outlet providing software based recharge services.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Managed day-to-day business operations.
Education
Bachelor of Commerce - Accounting And Business Management
IEHE Bhopal
Bhopal, Madhya Pradesh06.2012
Skills
Client communications
Gathering requirements
Project Management
Effective work breakdown structure
Team Collaboration
Multitasking
Analytical Skills
Salesforce CRM
High attention to detail
Data-driven decision-making
Agile Framework Expertise
User Story Creation
Certification
Salesforce Certified Associate
Accomplishments
- Optimized order management processes, resulting in a 20% reduction in processing time and a 15% improvement in order accuracy.
- Developed advanced reports and dashboards in Looker Studio, leading to a 30% increase in data-driven decision-making and a 25% improvement in sales performance.
- Led UAT for multiple e-commerce projects, ensuring a smooth launch with a 40% reduction in post-launch issues and a 95% defect detection rate.
- Mapped and enhanced the end-to-end customer journey, achieving a 25% increase in customer satisfaction and a 20% reduction in cart abandonment rates.
Timeline
Ecommerce Consultant
MIR- Mosaic
04.2021 - 06.2022
Operation Analyst cum Manager
Fulfillment center services
05.2020 - 03.2021
Co-Founder
Giftroom- Personalised Gifting Solutions
08.2016 - 04.2020
Franchise Owner
P B Solutions
10.2012 - 12.2015
Ecommerce Project Lead
Wipro Technologies
7 2022 - Current
Bachelor of Commerce - Accounting And Business Management
IEHE Bhopal