PALESWARARAO KOURU
Hyderabad
Summary
Results-driven Relationship Manager experienced in managing diverse customer portfolios and achieving consistent target results. Delivered exceptional customer acquisition and retention through strategic portfolio management, cross-selling, and tailored financial solutions. Committed to fostering strong client relationships and driving business growth.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Relationship Manager
HDFC BANK
Hyderabad
07.2024 - Current
- Manage a high-value customer portfolio of 50 Crore+ comprising 1,300+ customers, with focus on relationship deepening, retention and customer satisfaction.
- Drive business across Personal Loans, Home Loans, Auto Loans and Credit Cards by identifying customer needs and suitable product opportunities.
- Build strong focus on Life Insurance and General Insurance business through need-based selling and portfolio-level cross-sell opportunities.
- Consistently achieve 100% of monthly business targets through disciplined portfolio management, customer engagement and sales execution.
- Identified cross-selling and up-selling opportunities that enhanced customer wallet share and contributed to overall business growth.
- Maintain long-term customer relationships through proactive engagement, financial needs assessment and timely service support.
- Advised clients on deposits, loans, cards, and investment products.
- Resolved service requests through branch and operations teams.
- Built long-term client relationships through personalized financial guidance.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Maintained strong client relationships that fostered satisfaction and loyalty through personalized financial solutions.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Maintained accurate records of all client interactions within the company's CRM system.
- Evaluated customer feedback to pinpoint improvement areas in products and services, informing strategic enhancements.
- Analyzed market trends and identified potential new customers through research activities.
- Coordinated with product development teams to design services that meet client needs.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Developed and executed strategies for customer retention and acquisition.
- Built positive and productive customer connections to drive consistent sales.
Deputy Manager, Phone Banking & Branch Banking
ICICI BANK LTD.
Hyderabad
09.2016 - 05.2024
- Supervised and managed phone banking representatives, ensuring effective training, motivation, service quality and customer handling.
- Monitored customer calls for adherence to service standards and compliance requirements; coached representatives to enhance performance.
- Set performance targets and tracked KPIs including call volumes, resolution times and customer satisfaction, taking corrective action where required.
- Analyzed performance reports to identify trends and opportunities for improving operations and customer satisfaction.
- Collaborated with customer service, operations, IT, and compliance teams to resolve customer issues and streamline processes.
- Assisted in achieving branch sales targets through active engagement with customers. by identifying cross-selling opportunities for banking products and services.
- Monitored branch KPIs covering transaction volumes, sales performance, customer satisfaction and profitability.
Education
B.Tech - Electrical & Electronics Engineering
Aditya Institute of Technology and Management
Tekkali, SrikkakulamDiploma - Electrical & Electronics Engineering
Sri Chundi Ranganayakulu Polytechnic
GunturSecondary Education -
Z.P.H. School
IragavaramSkills
- Customer acquisition
- Sales Target and Performance Management
- Cross-Selling & Up-Selling
- Relationship and Portfolio Management
- CRM management
- Relationship management
- Customer retention
- Client engagement strategies
- Account management
- Insurance management
- Business development
- Retail banking
- Branch Management
- Performance management
- Stakeholder Management
- Team leadership
- Problem solving
- Relationship building
Personal Information
Title: Relationship Manager | Retail Banking | Portfolio Management | Business Development
ACADEMIC PROJECTS
Study of 220/132 KV Substation, Pendurthi, Visakhapatnam — Team Leader; studied circuit breakers, transformers and overall substation operation., Controlled Operation of Low Voltage Ride Through (LVRT) Grid-Interfaced Wind-Driven PMSG — Team Leader; studied grid-side fault conditions and methods to improve grid stability and power quality.
Accomplishments
- Best Phone Banking Officer — Awarded at Ramoji Film City in 2018, 2019, 2020 and 2021.
- TATVA Award — Awarded in 2018, 2019 and 2020.
- Recognized by the Head of Phone Banking for outstanding performance.
CERTIFICATIONS & ACTIVITIES
- Eldorado 2K12 — Vaishnavi College, Srikkakulam (Poster Presentation).
- Ampear 2K12 — Aditya Engineering College, Srikkakulam (Poster Presentation).
- Merit Certificate in Drawing Competition.
- Organizer — ASPIRE 2K12, national-level event conducted by AITAM
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Telugu
Advanced
C1
Timeline
Relationship Manager
HDFC BANK
07.2024 - Current
Deputy Manager, Phone Banking & Branch Banking
ICICI BANK LTD.
09.2016 - 05.2024
B.Tech - Electrical & Electronics Engineering
Aditya Institute of Technology and Management
Diploma - Electrical & Electronics Engineering
Sri Chundi Ranganayakulu Polytechnic
Secondary Education -
Z.P.H. School