Pallav Bhattacharya
Hyderabad
Summary
Dynamic HR professional with over 20 years of extensive experience in strategic human resource management. Skilled in implementing cohesive HR policies through organizational development interventions that enhance internal processes in challenging environments. Proven success as a Senior Manager in HR Operations, specializing in manpower planning, talent acquisition, performance management, and employee engagement strategies that drive bottom-line results and foster positive employee relations. Committed to creating and sustaining an open, collaborative workplace culture that motivates high performance and encourages continuous development through on-the-job training. Expertise in deploying innovative HR systems and best practices to align workforce capabilities with organizational goals while maintaining harmonious employee relations through effective communication and risk management strategies.
Overview
24
24
years of professional experience
1
1
Certification
Work History
AVP Human Resources
HSBC (HSBC Electronic Data Processing India Pvt. Ltd.)
05.2017 - Current
- HR Generalist partner for a combined employee strength of 1200 employees
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- International HR Advisor (UK, HK, PHL, SL, India)
- Managed complex Employee relations, Grievance and Disciplinary investigations and inquiry proceedings
- Policy review, interpretation, administration, exception handling and content improvement
- Play an advisory role for the Business leaders and management teams
- Coach Line managers on end to end HR processes
- Partner with key stakeholders to implement business strategies
- Consultative engagement with the business in skills development, succession planning and organization development
- Champion change by facilitating its management, developing positive influence & motivation in the business for successful implementation and adoption
- Lead, coach and mentor HR team
Senior Manager – Human Resources
GENPACT (Formerly GE Capital Int. Services)
06.2002 - 05.2017
- HR Generalist senior manager
- Spearheading the employee relations management for shop floor of 500 employees for diverse clients in FMCG, Logistics, Pharmaceutical, Manufacturing and Services sectors
- Driving employee retention practices and managing turnover
- Building, developing and maintaining relationships with various operational & functional leads
- Hiring and resourcing in coordination with central hiring team & operations managers
- Managing the skills development, job rotation and growth planning for employees in partnership with training & operations teams
- Conducting policy roll-outs, feedback sessions, corrective action and grievance & conflict handling
- Drive various employee engagement activities including rewards & recognition programs
- Developing the employee value proposition and implementing corporate strategy on retention best practices
- Interacting with clients & partnering with them in employee retention and engagement practices
- Resourcing of suitable profiles for aligned hiring requisitions
- Leadership development, succession planning, reskilling, training, and deployment
- End to End Recruitment operations; Sourcing, interviewing, pre-onboarding, onboarding
- Managing Recruitment channels; Vendor management, Campus relations, Employee referral
- Remote hiring operations: Setting up operations in Tier 2 cities to hire for hubs
- Building and leading the recruitment team; hiring, training, buddy support, team management
Education
Executive General Management Program -
Graduate in Hotel Management -
Skills
- International HR Advisory
- HR Business Partnering
- Employee Relations
- Coaching & Mentoring
- Resourcing & Engagement
- People management
Accomplishments
- Successfully led the performance management project group
- Mentored and coached every new joiner in the team and effectively led it in HR advisory head’s absence
- Led the working group for new joiner training and induction plan and delivered at pace
- Garnered appreciation for curating and delivering a people manager development program for 50+ people managers and leaders
- Effectively led SOP creation and process streamlining work group for key HR processes of 4 legal entities simultaneously
- Improved Overtime policy adherence in business as HRBP thereby reducing ER risk
- Won multiple Business leader awards for providing exemplary HR support
- Successfully project managed the procurement, selection and deployment of services, of a new Employee Assistance Program provider for 6 countries simultaneously
- Conducted Front line manager coaching and training sessions to improve operational efficiency; reduced incidence of errors such as defective Early warning systems and Early attrition through the same
- Played a key role in turning-around the under-performing Service Sector client process as a profitable venture
- Pivotal role in saving US$ 300000 through innovative approaches such as Right-skilling, managing hiring costs & Job rotations resulting in decreased employee turn over
- Successfully overcome Change management challenges during execution of projects
Certification
- Coaching for Leaders Certified from Go MAD Thinking
- Design Thinking 101 certified from Stamford University
- Designing Employee Experience in a Hybrid World certified from People Matters
- Six Sigma Green Belt Trained & Tested
Timeline
AVP Human Resources - HSBC (HSBC Electronic Data Processing India Pvt. Ltd.)
05.2017 - Current
Senior Manager – Human Resources - GENPACT (Formerly GE Capital Int. Services)
06.2002 - 05.2017
Indian Institute of Management Lucknow - Executive General Management Program,
Indo-American Hotel Management Academy - Graduate in Hotel Management,