Pallavi Bhoyar

• Facilitated Scrum ceremonies for 2 cross-functional teams (10–12 members) and led 12-week PI Planning under SAFe with RTEs and stakeholders.
• Applied WSJF-based backlog prioritization and managed cross-team dependencies across Fraud Analytics, Core Banking, API, and Data Engineering teams.
• Tracked Agile and flow metrics (velocity, cycle time, CFD, defect leakage, burn-down/up) to improve delivery predictability.
• Governed risks and dependencies using RAID logs and RACI, proactively removing impediments.
• Ensured adherence to DoR/DoD, quality gates, and BFSI compliance during fraud rule deployments and releases.
• Coordinated with external vendor teams and maintained audit-ready documentation in Jira and Confluence.

• Improved sprint commitment reliability from ~55% to ~90% through effective backlog refinement and capacity planning.
• Increased team velocity by 18–22% using data-driven retrospectives and continuous improvement practices.
• Reduced defect leakage by ~30% by strengthening early testing and enforcing quality standards.
• Delivered a fraud rule engine MVP 4 weeks ahead of schedule through proactive dependency and risk management.

• Acted as Scrum Master for multiple Agile teams delivering AI-powered chatbot solutions for BFSI clients, ensuring compliance with Scrum framework and Agile best practices.
• Facilitated core Scrum ceremonies (Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review, Retrospective).
• Collaborated with Product Owners, business stakeholders, and clients on backlog prioritization, user story refinement, and release planning.
• Monitored and reported Agile metrics including velocity, sprint burndown, cumulative flow diagram (CFD), WIP limits, and cycle time.
• Removed impediments related to banking API integrations, system access, and CI/CD deployment pipelines.
• Coordinated cross-functional teams (AI/ML, Development, QA, UI/UX) and maintained Jira and Confluence documentation.

• Improved sprint predictability and delivery consistency by ~25–30% through effective backlog refinement and capacity planning.
• Increased team velocity by ~20% via data-driven retrospectives and continuous improvement practices.
• Reduced cycle time and WIP bottlenecks by ~15–20% using flow-based metrics and process optimization.
• Enabled on-time delivery of chatbot releases for multiple banking clients, achieving high stakeholder satisfaction.

Roles & Responsibilities:

• Conducted end-to-end fraud investigations for prepaid card transactions across CP (Card Present) and CNP (Card Not Present) channels, assessing AML typologies, merchant risks, compromised cards, and transactional anomalies.
• Monitored real-time alerts and transaction patterns to identify fraudulent activity, mitigate exposure, and ensure compliance with regulatory standards.
• Performed Incident Management for production issues, coordinating with technical and business teams to ensure timely resolution and minimal service disruption.
• Led Root Cause Analysis (RCA) on recurring incidents, proposed preventive controls, and drove continuous process improvements to enhance system stability and fraud-risk governance.
• Completed training in Electronic Payment Systems (EPS) within BFSI, applying domain knowledge to improve operational accuracy and client interactions.
• Acted as a liaison between clients and internal teams, supporting end-to-end delivery, clarifying requirements, resolving escalations, and ensuring consistent communication.
• Coordinated post-implementation support activities, including issue triage, tracking, documentation, and client updates to ensure uninterrupted service delivery.
• Prepared user manuals, SOPs, business documentation, and training material for internal teams and client onboarding.
• Supported project planning, task tracking, team coordination, and reporting to ensure on-time delivery and smooth execution of operational projects.
• Provided guidance and informal mentorship to new team members, supported knowledge transfers, and assisted in resolving team conflicts and performance issues.