Summary
Work History
Education
Skills
Planned Career Break
Accomplishments
Affiliations
Timeline
Generic
Pallavi Goswami

Pallavi Goswami

Bengaluru

Summary

Goal-driven strategic leader and decisive business professional with track record of success in start-up companies. Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind and willingness to take on new challenges that require patience and perseverance.

Work History

Founder and Creative Head

Green Somethings, OMG Retail Pvt Ltd
New Delhi
2011 - 2015
  • Pioneered the concept of retailing potted plants and garden decor in mainstream retail
  • Identified potential partnerships to expand the reach of the business - Future Group (Big Bazaar, Foodhall), Godrej (Nature's Basket), Landmark Group (Lifestyle Retail Stores)
  • Developed strategic initiatives to increase market share and revenue growth.
  • Negotiated contracts with vendors and suppliers for optimal pricing structure.
  • Analyzed consumer trends data to inform product offerings and services.
  • Built relationships with key stakeholders in industry associations to promote brand visibility.

Customer Operations

Edible Routes
New Delhi
2018 - 2020
  • Developed and implemented customer service policies and procedures that improved customer experience leading to 10X growth in customer numbers in 12 months
  • Created strategies and corrective actions to increase efficiency in resolving customer inquiries and complaints.
  • Partnered with external vendors and suppliers to ensure timely delivery of services requested by customers.
  • Conducted regular audits of customer service operations to identify areas for improvement.

Knowledge Management Specialist

Accenture India Pvt Ltd
New Delhi
2006 - 2011
  • Documented lessons learned from past projects or initiatives in order to inform future decisions.
  • Monitored usage of knowledge management systems and generated reports on performance metrics such as utilization rates or time savings achieved through implementation of new tools or processes.
  • Developed and implemented strategies to capture, store, organize, and disseminate knowledge assets.
  • Advised senior leadership on emerging trends in knowledge sharing within the industry.

Education

Bhoomi Fellow - Holistic Education

Bhoomi
Bengaluru
01-2023

MBA - Strategy, Marketing

University of British Columbia
Vancouver
01-2005

Skills

  • Customer Retention
  • Customer Service Management
  • Strategic Planning
  • Direct Sales
  • Attention to Detail
  • Time management
  • Communication

Planned Career Break

  • 2015-18: Mother to twin boys, now 8 years old.
  • 2020-Present : Took break to support and nurture my boys during the pandemic. Moved to Bangalore in 2022 and took time to settle them in their new environment. While motherhood is both challenging and rewarding, I feel the time management, organizational, quick thinking, decisiveness and disciplining skills I have learnt throughout the motherhood journey has made me a stronger individual.

Accomplishments

  • Featured as the decade's (2010) promising entrepreneur in all major media (print and broadcast) -CNBC Young Turks (twice), Econimic Times, Business Standard, The Hindu, Asian Age, HT & TOI, Radio Mirchi
  • National level Badminton player
  • Awarded Best in the team for Communication and Team Management at Accenture (2009)

Affiliations

  • Sports enthusiast, play badminton and swim regularly
  • Lead member of the parent body at my children's school
  • Participate regularly in education focused webinars and workshops
  • Interested in AI related webinars with focus on customer service and operations

Timeline

Founder and Creative Head

Green Somethings, OMG Retail Pvt Ltd
2011 - 2015

Customer Operations

Edible Routes
2018 - 2020

Knowledge Management Specialist

Accenture India Pvt Ltd
2006 - 2011

Bhoomi Fellow - Holistic Education

Bhoomi

MBA - Strategy, Marketing

University of British Columbia

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Pallavi Goswami