Pallavi Shukla
Associate Platform Systems Admin
Pune,MH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Having more than 10 years of IT Experience primarily in ITSM Service management & End User Support. Excellent training and presentation skills with solid communication capabilities and practices, both oral and written.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Associate Platform Systems Admin
BMC Software India
Pune
03.2016 - Current
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in team environment.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Onsite support experience to drive all critical incidents to closure by coordinating with multiple teams & effectively performing Problem managers responsibility to find out root cause & analysis
- Coordination with Procurement teams for contract renewals, SOW documentation, ordering of IT hardware
- Regular auditing of tickets handled by team & relevant action plan implementation for improving overall user experience & Process enhancement
Incident Management Lead
IBM India Pvt Ltd
Pune
04.2012 - 03.2016
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Engineering - Electronics Technology
P.E.S College of Engineering
Aurangabad 08.2008 - 08.2011
H.S.C - Science
S.B.E.S College of Science
Aurangabad 02.2006 - 02.2007
Skills
Administration and management skills
Certification
ITIL V3 Foundation Certificate in IT Service Management
ITIL 4 Foundation Certified
We now live in such a fast-paced and ever-changing world that both businesses and individuals need to be more agile, constantly ready, and equipped with the right skills in order to survive. To be able to perform my job more efficiently I have completed my ITIL 4 Foundation certification supporting my job responsibilities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Every great dream begins with a dreamer. Always remember, you have within you the strength, the patience, and the passion to reach for the stars to change the world."
Harriet Tubman
Timeline
Business Intelligence using Power BI 2-Day Workshop
10-2022
Data Visualization with Tableau 5-DAY WORKSHOP
08-2022
SAFe 5.0 Practitioner Certified
03-2022
ITIL 4 Foundation Certified
12-2019
Agile Scrum Foundation Certified
12-2019
Associate Platform Systems Admin
BMC Software India
03.2016 - Current
ITIL V3 Foundation Certificate in IT Service Management
08-2014
Incident Management Lead
IBM India Pvt Ltd
04.2012 - 03.2016
Bachelor of Engineering - Electronics Technology
P.E.S College of Engineering
08.2008 - 08.2011
H.S.C - Science
S.B.E.S College of Science
02.2006 - 02.2007
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