Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
PAMALA GHOSAL

PAMALA GHOSAL

KOLKATA

Summary

Dynamic Customer Care Executive with extensive experience at Teleperformance India Pvt Ltd., excelling in complaint resolution and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, consistently achieving exemplary resolution times while maintaining accurate CRM records. Committed to delivering exceptional service and support.

Overview

11
11
years of professional experience

Work History

Customer Care Executive

Teleperformance India Pvt Ltd.
Kolkata
02.2024 - 05.2025
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Maintained up-to-date knowledge of product lines, pricing plans, warranties.
  • Maintained accurate records of customer interactions and transactions in CRM system.

Customer Care Executive

NSB BPO Solutions Pvt. Ltd
Kolkata
04.2023 - 01.2024
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Tracked customer order statuses using various systems, including CRM software.
  • Developed and maintained relationships with customers to ensure their satisfaction.

Customer Service Executive

Vibrant Infotech Pvt Ltd.
Kolkata
07.2019 - 01.2023
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.

Customer Care Executive

Concentrix Pvt Ltd.
Kolkata
07.2014 - 08.2017
  • Provided customer service by responding to phone inquiries on time.
  • Maintained accurate records of customer interactions and transactions in the CRM system.
  • Resolved customer issues and queries promptly, achieving an exemplary average resolution time.

Education

Bachelor of Arts - Bengali Hons

Netaji Subhash Open University
Kolkata
05-2025

Class 12 - Arts Education

West Bengal Board of Higher Secondary Education
Kolkata
04-2012

Class 10 - General Studies

West Bengal Board of Secondary Education
Kolkata
04-2010

Skills

  • Customer service
  • Customer relationship management
  • Complaint resolution
  • Product knowledge
  • Data entry
  • Order processing
  • Effective communication
  • Time management
  • Customer support
  • Problem solving
  • CRM software proficiency
  • Quality assurance

Languages

Bengali
First Language
Hindi
Advanced (C1)
C1
English
Beginner
A1

Timeline

Customer Care Executive

Teleperformance India Pvt Ltd.
02.2024 - 05.2025

Customer Care Executive

NSB BPO Solutions Pvt. Ltd
04.2023 - 01.2024

Customer Service Executive

Vibrant Infotech Pvt Ltd.
07.2019 - 01.2023

Customer Care Executive

Concentrix Pvt Ltd.
07.2014 - 08.2017

Bachelor of Arts - Bengali Hons

Netaji Subhash Open University

Class 12 - Arts Education

West Bengal Board of Higher Secondary Education

Class 10 - General Studies

West Bengal Board of Secondary Education

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PAMALA GHOSAL