Zoho Application Support Trainee
Mannar Enterprises
- Managed customer database in Zoho CRM, converting Leads to Contacts and using filters for periodic follow-ups to improve sales
- Implemented Zoho Bookings to streamline appointment scheduling, reduce waiting time, and eliminate additional parking rental costs
- Tracked operational expenses using Zoho Expense, improving financial visibility and cost control
- Handled internal and customer queries through Zoho Desk ticketing system, ensuring timely resolution
- Assisted in developing the company website using Zoho Sites (in progress)