Pankaj Diwedi
Jalandhar
Summary
Knowledgeable Operational Lead with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
11
years of professional experience
Work History
Operation Lead
Amazon
Jalandhar
08.2017 - Current
- Used excellent verbal skills to engage stakeholders in conversation and effectively determine needs and requirements.
- Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
- Evaluated Stakeholders performance regularly through feedback sessions or one-on-one meetings as needed.
- Managing WMS and supervising 3P warehouses of Punjab region including Inbound, ICQA, Inventory control and outbound of SKUs.
- Created detailed reports regarding operational progress or issues that need attention from upper management.
- Capability in leading end-to-end operations, process, people, stakeholder and continuous improvement in metrics & SLA, automation, & performance.
- Conducted regular reviews of existing systems and procedures in order to identify areas for improvement or optimization opportunities.
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Collaborated with management team to develop long-term business objectives and plans.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Delegated work to staff, setting priorities and goals.
- Identified areas of improvement within the organization's operational structure and developed actionable solutions accordingly.
- Provided guidance and support to our stakeholders in order to maximize their potentials and growth.
Assistant Manager
Big Basket
Noida
10.2015 - 08.2017
- Handling Team of Around 60+ employees and 4 supervisors.
- Managing Staffing Roster
- Managing Petty Cash and sale transition
- Ensuring 95%+ Stock Availability
- Ensuring On Time Delivery to Customers
- Taking care of PRN and Inward /Outward of stock.
- Maintaining FIFO AND LIFO of the products
- Doing cycle count timely to avoid Pilferage and shrinkage.
- Handling Customer Queries and Complaint and provide them correct solution.
- Making daily Sale reports and MIS that track our Day to Day performance
Second Assistant Manager
McDonald’s
New Delhi
01.2013 - 06.2015
- Assisted the Store Manager with planning promotional events, setting up displays, and managing advertising campaigns.
- Managing QSC (Quality Service and Cleanliness).
- Handling delivery and ensuring on time delivery to customers.
- Handling Shift Huddles and Bottle neck of shift.
- Managing scheduling and inventory.
- Handling Customer complaints and Customer queries and provide them correct solution.
- Developed training materials for new hires and conducted onboarding sessions.
Education
Master of Science - Airlines,Tourism And Hospitality Management
ITFT
Chandigarh 03-2012
Bachelor of Arts - Fine Arts
DAV College
Chandigarh 03-2010
Skills
- Inventory Management
- Data Analysis
- Sales Tracking
- Data Management
- Business Forecasting
- Quality Assurance
- KPI Tracking
- Customer Service Management
- Cost Control
- Performance Improvement
- Administrative Management
- Performance Evaluations
- Supervision and Training
- Cross-Functional Team Management
- Staff Management
- Inventory Tracking and Management
- Process Improvements
- Organizational Structuring
- Inventory Control
- Operations Management
- Decision-Making
- Operations Oversight
- Delegation
Languages
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Operation Lead
Amazon
08.2017 - Current
Assistant Manager
Big Basket
10.2015 - 08.2017
Second Assistant Manager
McDonald’s
01.2013 - 06.2015
Master of Science - Airlines,Tourism And Hospitality Management
ITFT
Bachelor of Arts - Fine Arts
DAV College
Similar Profiles
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
Abdulhalim LarryAbdulhalim Larry
Delivery Driver at AmazonDelivery Driver at Amazon
Bhawna VijBhawna Vij
Channel Sales Manager at Tata AIG General Insurance Company LimitedChannel Sales Manager at Tata AIG General Insurance Company Limited