PANKAJ GHUSSAR
Product Lead
Pune
Summary
With a decade of experience in the financial services sector, I am a seasoned manager with proven expertise in product ownership, agile program management, risk portfolio management, team leadership, channel management, and sales acceleration. As a highly motivated and performance-driven Product Manager, I am committed to achieving product excellence and maintaining a customer-focused approach while ensuring operational rigor and effective stakeholder management. Currently, I am leading product initiatives at Bajaj Finserv Limited as the Product Lead in the Ecommerce Business.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Lead Product Manager
Bajaj Finserv
09.2022 - Current
- Project Review & Stakeholder management
- Co-ordination & Execution with different internal cross functional & external stakeholders.
- Working closely with the Business Head & Group Business Head for strategy execution in line with Annual Operating Plan (AOP) & Long-Range Strategy (LRS) priorities for the business.
- Ensured compliance with industry regulations and standards, mitigating risks associated with potential violations and demonstrating a commitment to ethical business practices.
- Contributing to process enhancements to increase efficiency & productivity.
- Creating strong interdepartmental communications with Product, COE, IT & Ops to get the changes implemented.
- Staying updated with regulatory requirements & working in close coordination with centralized compliance team.
- Working on various Product Integrations, Developments required for business.
Senior Cluster Manager Sales Professional Loans
Bajaj Finserv
09.2019 - 08.2022
- Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities performance against set parameters and weekly review with the ASMs and monthly review with the sales teams
- Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work
- Retaining high performers and replace poor performers Identifying the need of sales training, analyzing changing market trends, channel development etc
- Also giving feedback & suggestions to the senior management
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
Sales/Area Sales Manager -Payments (Credit Card)
Bajaj Finserv
10.2014 - 8 2019
- Oversee recruitment and train SM & FOS on product & Process
- Achieving & exceeding Business goals and targets for Card Acquisition
- Responsible for driving and achieving targets for CPP Volume
- Assigning targets to Sales Managers and driving daily rigor on Numbers
- Review progress on target achievement & implement strategy to achieve business targets Monitor and ensure high incentive penetration across the team Manage team productivity, Ensure sustained business growth & Ensure process rigor and controllership Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction
- Assist Manager in manpower, operation, smooth implementation of direction.
Education
EGMP - Business Management
Indian Institute of Management, Lucknow, IIM
Noida 06.2017 - 06.2018
MBA - Sales And Marketing Education
INDIRA GLOBAL BUSINESS SCHOOL, Pune University
Pune 04.2013 - 05.2015
B. Com -
Garware College of Commerce Pune, Pune University
Pune 05.2008 - 06.2012
H.S.C - undefined
Kendriya Vidyalaya NDA, CBSE Board
Skills
1 Product Management
2 Project Management
3 Channels Management
4 Business Development
5 Financials management
6 Productivity Management
7 Team Development and Retention
8 Networking and Relationship Management
9 Customer Service Excellence
10 Cross Functional Leadership
Stand-up Comedy & Playing Hockey
I actively participated in stand-up comedy shows and performed in a range of stage shows during my school and college years. These experiences honed my public speaking skills, boosted my confidence, and allowed me to engage with diverse audiences creatively.
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned.
Timeline
Lead Product Manager
Bajaj Finserv
09.2022 - Current
Senior Cluster Manager Sales Professional Loans
Bajaj Finserv
09.2019 - 08.2022
EGMP - Business Management
Indian Institute of Management, Lucknow, IIM
06.2017 - 06.2018
Sales/Area Sales Manager -Payments (Credit Card)
Bajaj Finserv
10.2014 - 8 2019
MBA - Sales And Marketing Education
INDIRA GLOBAL BUSINESS SCHOOL, Pune University
04.2013 - 05.2015
B. Com -
Garware College of Commerce Pune, Pune University
05.2008 - 06.2012
H.S.C - undefined
Kendriya Vidyalaya NDA, CBSE Board