PANKAJ KUKREJA
Dehradun
Summary
Sales leader with proven expertise in client relationship management and strategic planning at Axis Bank. Achieved top performance recognition at Berkeley Motors Ltd, driving substantial business growth and maintaining a 100% Customer Satisfaction Index. Skilled in negotiation and team leadership, consistently delivering outstanding results in competitive markets. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives.
Overview
12
12
years of professional experience
Work History
Manager
Axis Bank
Dehradun
04.2024 - Current
- Led daily retail banking operations to improve service quality and ensure compliance.
- Drove cross-selling of banking products, including loans, insurance, and deposits.
- Trained and managed branch staff to achieve high productivity and performance.
- Strengthened client relationships by providing tailored financial advice.
Area Sales Manager - Certified Sales (C-Sales)
Berkeley Motors Ltd - Mercedes-Benz Dealer
Dehradun
09.2015 - 03.2024
- Managed luxury car sales process from prospecting to delivery, ensuring smooth transactions.
- Managed a team of sales representatives to achieve regional sales targets.
- Achieved top performer status in Mercedes-Benz North Zone through exceptional sales strategies.
- Maintained 100% Customer Satisfaction Index, addressing all client concerns promptly.
- Expanded high-net-worth client base through targeted engagement and referral initiatives.
Sales Executive
D.D. Motors - Maruti Suzuki Dealer
Dehradun
07.2013 - 08.2015
- Achieved top sales performance recognition in 2014 through exceptional sales strategies.
- Cultivated strong customer relationships, resulting in increased sales opportunities.
- Conducted product demonstrations to effectively educate potential buyers on features.
- Participated in exhibitions and outreach programs to promote products and services.
- Sold vehicles alongside financial products, including insurance and loans.
Education
MBA - Marketing & Finance
Sikkim Manipal University
01.2016
BBA - Business Administration
Graphic Era University
01.2013
Skills
- Sales strategy and business growth
- Banking and financial services
- Customer engagement strategies
- Team leadership
- Strategic planning
- Client relationship management
- Sales techniques
- Decision-making
- Time management
Certifications And Awards
- Certified in C-Sales,
- Mercedes-Benz, DTP Training, and Accreditation, Mercedes-Benz
- Top Performer award for Retail banking insurance
- Digital marketing
- KYC analyst and money laundering experts
Accomplishments
- C sales certified
- Top NGC car sales: Mercedes-Benz North Zone
- Highest retail sales: Mercedes-Benz (2017), Maruti Suzuki (2014)
- Awarded top performer incentive trip to Spain, achieving highest sales in 2022
- Awarded top performer incentive trip to Istanbul, achieving highest sales in 2022
Languages
- English, Fluent
- Hindi, Native
- Pashto, Conversational
Timeline
Manager
Axis Bank
04.2024 - Current
Area Sales Manager - Certified Sales (C-Sales)
Berkeley Motors Ltd - Mercedes-Benz Dealer
09.2015 - 03.2024
Sales Executive
D.D. Motors - Maruti Suzuki Dealer
07.2013 - 08.2015
MBA - Marketing & Finance
Sikkim Manipal University
BBA - Business Administration
Graphic Era University