Pankaj Kumar

• Leading Institutional Wealth Management and Due Diligence businesses across both the sites, Gurugram and Hyderabad locations, with a team size of 27 people.

Institutional Support (Private Bank)

Working closely with onshore senior leadership on strategizing overall Institutional business and enhancement opportunities for the overall support provided within the India (GBS) team. The team supports Institutional Portfolio Strategists/Portfolio managers catering to various business requirements for existing/proposed Philanthropic (Endowment/Foundations) and Retirement clients.

The support includes (but not limited to), Portfolio Performance reporting, Portfolio Rebalancing, Wealth Projects and planning, Hypothetical back testing analysis, Attribution analysis, Sector/Country exposure, Asset allocation, Cash flow reconciliation etc.

Due Diligence (Merrill Lynch)

Leading the CIO due diligence team, which supports the Merrill Financial Analysts with collateral management. Due diligence support includes requesting RFIs/RFPs, Manager briefs/Commentaries, Manager Flash, Due Diligence Analyst Notes, Private Equity and Hedge Fund commentaries, Quilt Charts, Attribution analysis, AUM, and MBR, etc.

This team works closely with multiple fund houses (Third party) with regards to requesting RFI/RFP documents required for preparing fund commentaries. These requests are required on regular frequencies (Quarterly, Semi Annually, Annually and adhoc basis). The questionnaires, including Fund/Firm D&I details, asset allocation, performance, holdings, etc.

The entire collateral management, including reviewing and posting of the commentaries, is supported by the GBS India team on behalf of the onshore FAs.

People Management: Managing a team size of 27 Portfolio Analysts across multiple locations – Gurugram and Hyderabad – providing integrated Portfolio Management support services to the bank's Institutional Wealth Management and Due Diligence businesses across Bank of America Private Bank and Merrill Lynch.

Work distribution management.

Workforce management

Performance Reviews (Year End Appraisals and Promotions)

Conflict management (Managing Difficult Conversations)

Set up new sites across different locations in India and the Philippines.

Governance & Reporting: Primary approver of the various operational dashboards, including monthly KPI reports, Risk Scorecards, Capacity Utilization, and Process Governance Reviews.

Hiring Manager: Responsible for hiring new talent for entire GBS Wealth Management process across both locations GGN an HYD (Internal and External). Coordinate closely with our Talent Acquisition partners on the screening and selection process, including interviewing candidates.

Business Continuity Plan: Primary SPOC for managing and conducting business continuity planning activity across both sites. This includes management of BCP documents like BIA, BRP, RAQ, etc.

Corporate Audits: Responsible for managing and coordinating with multiple business stakeholders and team managers from a corporate audit standpoint to ensure business is in compliance with applicable policies.

Operation Excellence: Driven multiple OPEX opportunities in the process (Time and effort efficiency)

Team Management: Leading a team of 18 Portfolio Analysts providing integrated Portfolio Management Support Services to the bank's Institutional Wealth Management business.

Drive Execution: Responsible for ensuring the delivery of high-quality work that meets critical factors for quality and timelines.

Continuous Communication :

Continuous interaction with LOBs, Portfolio Managers for understanding their ongoing requirements to build mutually productive relationships.

Leverage technology/tools: Well-versed with internal technical tools, external resources.

- Bloomberg, Morningstar Direct, FactSet, Wealth Planner etc.) & proprietary applications for accessing, analyzing, and distributing information for ensuring effective support to various business partners and clients.

Learning Coordinator: Primary SPOC for driving learning opportunities in the process by liaising with our training partners and conducting various learning programs (Internal an External)

• Performance Measurement & Client Presentation: Creating performance measurement reports (monthly/quarterly/Annually) using various banks applications such as PRS, First Rate Core.
• Portfolio Rebalancing: Preparing portfolio rebalancing reports to ensure they are in line with the strategic and tactical allocations within the IPS document.
• Wealth Planning: Preparation of Wealth Planner Proposals and spending analysis, including asset allocation, income and wealth generation projections, and cash flow projections.
• Back Testing Analysis: Preparing hypothetical back testing analysis for potential clients, showing a blended portfolio's performance with respect to a custom benchmark using Factset and MPI tools.
• Overlap Tax Lot Analysis: identifying overlap securities between client holdings and proposed manager's holdings, and assisting portfolio managers in minimizing clients' tax liability.

Consumer Banking.

Customer Service and Account Maintenance: Part of the Resolve Customer Service team and providing customer service solutions to checking/savings accounts customers of Bank of America.

Training: Worked as a trainer and provided in-house training for the newly set-up site.

Manilla (Philippines)

• Business Care Executive: Worked for Insurance companies like Prudential, Humana based out in US for verifying the patients documents by coordinating (Call/email) with the hospitals and medical institutions.
• Worked as a relay operation for Sorenson(US) – Relay services offered for hearing and speech impaired people in United States.
• Briefly worked for Australian based call centers (Avoncore Teleconnect Pvt. Ltd and GMT) and dialed for Australia and United States for products like Optus Mobile contract and Trend west Timeshare Packages.